Graff Chevrolet Company

Great Experience Purchasing My First Car The service I received at Graff Chevrolet in Grand Prairie, Texas far exceeded my expectations. The workers who helped me were very informative and un The service I received at Graff Chevrolet in Grand Prairie, Texas far exceeded my expectations. The workers who helped me were very informative and understanding that this was my first time purchasing a new car, and made sure to explain everything thoroughly. More

Great service. Friendly sales people. Didn’t make any promises they couldn’t keep and worked with me on the price. Love my new car and will recommend Graff to all my friends. promises they couldn’t keep and worked with me on the price. Love my new car and will recommend Graff to all my friends. More

Lemon lot,con artist,worst car lot,no honor, manger are croo DO NOT I REPEAT DO NOT DO BUSINESS HERE!!!!!! Me and my family of 6 only had one car at the time and realized how hard it was to function with one DO NOT I REPEAT DO NOT DO BUSINESS HERE!!!!!! Me and my family of 6 only had one car at the time and realized how hard it was to function with one vehicle so we scarified for months to save up to purchase a 2nd vehicle. When we finally saved up we thought it would be better for us to purchase from a large car lot, not the small mom and papa kind because we know how how they function as far as they’re notorious for selling you anything. So what we thought was going to be one of the best days for us in a while turned into one of the WORST moments in our life. We purchased a truck here on 7-11-2019 at the Graff Chevrolet at address 1405 E Main St, Grand Prairie, TX. Buy the time we made it off the freeway headed home the vehicle was make knocking noises. So we called the salesman and he said to bring it back in. So we brought it back. They said it was the transmission and it needed to be replaced and the warranty DIDN’T start until 30 days after the sale. The manager said the only thing he could do was fix it and they would pay for it. We asked for another vehicle or our money back and he said he couldn’t give us another vehicle and we couldn’t get our money back either. We tried to call the bank to see if we could cancel payment but no luck. So in total we had our new vehicle that we only had for a few hours and brought it back for them to fix. The service department had our vehicle for 41 DAYS. And during the 41 days we had to keep calling for something to be done. We also called our salesman and he informed us that he quit due to our whole situation. He informed us to contact him if we needed more help with our situation and encouraged us to go higher up and do formal complaints because of the ridiculous situation. We even called Chevrolet corporate to file a complaint. So we finally get a call saying our vehicle is ready to pick up. The way they called made us feel like they were unsure about if the vehicle is ready. 10 minutes before the service department closes and it’s still messing up. We drove 1 block from the car lot and ended up turning back around because the problem is not fixed. The vehicle is still doing the same thing and worst. So we go back in to express our concerns about the vehicle not being fixed. We insist that the manager comes to test drive it to see the problem, he insists on sending a couple of different employees to do it. He says nothing is wrong and We asked for our money back for the second time. He acted as if we SHOULD NOT HAVE BEEN upset. The manager says it’s nothing he can do and his already done too much at this point. I’m so upset now I’m fussing and don’t know what else to do I call the police and they said it’s a civil matter and was told to never return or I would be charged with trespassing. He literally banned me and my family from the premises. Not to mention my four small kids were with me and my baby girl cried on the way home because she was saying it feels like the wheel coming off. I had to explain to her that it’s just the part under the hood and we would be ok and at that moment the check engine light pops on. We’re not allowed back so we’re stuck with a horribly unsafe vehicle for our family. It literally feels like the motor is going to fall from underneath the vehicle. They wouldn’t release any paperwork stating they even fixed the problem which apparently they hadn’t. More

DO NOT buy from Graff Chevrolet!! I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in th I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in the shop!!! More

Excellent service Fabulous experience loving and caring people its not just business to them they actually want you to happy with your choice. They made buying a car sp Fabulous experience loving and caring people its not just business to them they actually want you to happy with your choice. They made buying a car special. More

Poor customer satisfaction My wife purchased a 2016 Chevy Malibu in April. Since that time, my wife has made 7-8 trips to the dealership to fix battery saver active light which My wife purchased a 2016 Chevy Malibu in April. Since that time, my wife has made 7-8 trips to the dealership to fix battery saver active light which keep coming on. They have had multiple technicians work on her vehicle and light still comes on. They sold her a lemon and refuses to take responsibility for the problem. If you have other options to purchase your new car, you have been warned, stay away from this dealership. More

New vehicle purchase Denny and the rest of the staff were so helpful. They are fast, professional and care about the customers needs. They are worth going to. Denny and the rest of the staff were so helpful. They are fast, professional and care about the customers needs. They are worth going to. More

Service sucks O before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that ex O before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that exit on 121) I called and asked Calum if he could get the Graff Chevrolet sticker taken off my car. He then proceeded to tell me he had been so busy he did not call me to let me know that the part was back ordered, and I would have to pick up my car, wait for the part,then bring it back. I then said my gps said I would get there at 5:58 p.m. can I come an pick my car up. He talked to the cashier and said I could not pick my car back up until the next day because Candy does the rentals and she has to be there. I asked why, I was just dropping the car off, she could check it in in the morning? He said they could not leave it on the service drive overnight. I was upset. I did not want to be late for work another day and I wanted my car back. I called the dealership back and asked for the service manager, and Calum said he had left to go to a soft ball game. I asked for any kind of manager, and he said no one was there. I asked him again why I could not just come and pick my car up and he said I could not. He said I would have to talk to a manager tomorrow. I absolutely DO NOT understand why I could not of picked my car up!!! This is poor customer service. More

CHECK OUT GRAFF CHEVROLET IN GP FOR YOUR NEXT CAR PURCHASE!! JIM!!! Thank you so much for our great car buying experience, you made everything easy, breezy. Thank you for taking your time to answer all of our qu JIM!!! Thank you so much for our great car buying experience, you made everything easy, breezy. Thank you for taking your time to answer all of our questions and getting me into a great vehicle. More

Scared and unsure When our old car broke down I dreaded going to a car dealership and haggel for a good deal and be pressured to buy something I didn't want. I was told When our old car broke down I dreaded going to a car dealership and haggel for a good deal and be pressured to buy something I didn't want. I was told buy a good friend to go to Graff Chevrolet and see Jim. I took his advice and to my surprise Jim made me feel comfortable and answered all my questions. He did all the haggeling and got me a great deal on my Dodge. I would tell anyone looking for a car to be sure to go to Graff Chevrolet. All of the sells men there go over and beyond to help you get the best deal with no pressures. More