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Graff Chevrolet Company
Grand Prairie, TX
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 584 reviews
August 10, 2024
I took in my truck for a camshaft and lifter failure on April 29th 2024, I was expecting something like this to be done in a span of maybe 3 weeks or so. I understand this trucks have a failure of these co April 29th 2024, I was expecting something like this to be done in a span of maybe 3 weeks or so. I understand this trucks have a failure of these components that’s what they are known for. First things first I never received a call to get an update on what’s going on for the first 2 weeks it was there. I had called and called and called and all they would tell me was to stay on the line and they’ll check. They would say they’re still working on it or I’ll call you back in 30 min and never call. After calling for a third week I found out that they have been trying to contact me for the past 2 weeks to request a breakdown of my truck. Which somehow their phone number wouldn’t call my cellphone. Weird if they saw I wasn’t reachable why not try from another phone? Time passed, after maybe 1 month warranty ended up calling stating it was not going to be covered because my truck was lifted and modified. So my engine is malfunctioning over something that is known for YEARS TO MALFUNCTION and you’re worried that my truck is lifted? Dealership called me saying that if I payed $350 dollars that would upgrade my policy to cover the cost of the work on my truck that’s the only way the warranty would cover it. So I said ok better than paying $7000. I left for vacation for 2 weeks and my dad went to the dealership and asked for an update on the truck and they told him that somebody had picked up my truck and and they broke down and they had to tow it back in due to a coolant leak. But I was never told this happened! Then to cover it up they told my dad a whole other story and they confused him as a another customer. Finally I picked up my truck on July 19th and when they were giving me the paperwork I noticed that there were sticky notes on my paperwork literally saying it was towed in because of low coolant. They guy at the desk didn’t explain to me what they did or anything just handed me my keys and said your good. I was so fed up I just wanted to have my truck already and leave. Well my truck was not in the front parking lot so I told him and he said it’s probably in the back let me go bring it. He pulled up to the front and man the amount of scratches my truck had front bumper, side panels, back bumper. I had texted my service advisor about this and she said to go back Monday to talk to the service manager but I couldn’t cause Monday I would leave for a 1 month long vacation. I’m extremely dissatisfied and I don’t even wanna take my truck back to graff to fix the scratches because then who knows what else they will do. I don’t know what else to do either. More
by cihfkvd
Employees Worked With
Verified CustomerAugust 01, 2024
Your oil change price has stayed about the same but does not include tire rotation as it used to. not include tire rotation as it used to. More
by GBELZX
Employees Worked With
August 01, 2024
I went to Graff looking for a Chevy truck, we are met by Adrian Tate, form the stars at the dealership, negotiating back and forth, Mr. Adrian never makes us feel pressure, he never uses the sales tactics t Adrian Tate, form the stars at the dealership, negotiating back and forth, Mr. Adrian never makes us feel pressure, he never uses the sales tactics that other used. He always keeps in touch with us on the deal that we wanted. He was there from start to finish. At the end we have felt we have a good deal and drove away with Chevy Silverado 1500. This was a great experience, we have purchased a vehicle over the years, never seen a professional, no tricks, no pressure transactions. My family has found us a new car dealership. More
by PHILIP_PREJUSA
Employees Worked With
August 01, 2024
They worked hard to make me feel comfortable with a new truck purchase. Greatly appreciated! truck purchase. Greatly appreciated! More
by BLAKEBIRDEWELL
July 31, 2024
Great communication, tried to stick with our budget as best as possible. Gave us a great opportunity! best as possible. Gave us a great opportunity! More
by RILEYBB19
July 31, 2024
Our experience was beyond expectations. Nathan Awe is a fantastic salesman. He answered all our questions and we made a great deal with our trade. He even drove our new 2024 Chevy Silver Nathan Awe is a fantastic salesman. He answered all our questions and we made a great deal with our trade. He even drove our new 2024 Chevy Silverado 1500 High Country to our home which is over 160 miles away. The folks at Graff Chevrolet definitely earned our business. More
by BOBBYGAIL
Employees Worked With
Nathan Awe
July 30, 2024
I clearly requested and was also quoted for a full synthetic Mobile 1 oil change. I waited in house and was never communicated too that they decided to use a completely different oil then discussed an synthetic Mobile 1 oil change. I waited in house and was never communicated too that they decided to use a completely different oil then discussed and was very upset about it. Poor communication and will not be returning. More
by ROCCODIMARSICO1
Employees Worked With
NA
July 05, 2024
Was a nice and quick process with no pressure. Will visit again. Enjoyed my purchase. Will visit again. Enjoyed my purchase. More
by J.JENKINSON2
Employees Worked With
