Gordie Boucher Village Ford of Thiensville

Collision Repair Miracle This past week I brought my granddaughter's Ford Fusion to Boucher's Collision Center to repair a scraped rear fender cover and it also had a small br This past week I brought my granddaughter's Ford Fusion to Boucher's Collision Center to repair a scraped rear fender cover and it also had a small break. Within 24 hrs, Boucher's Rick, manager of the Collision Center had the part and service done! He understood the very tight line of the service request as my granddaughter was leaving in a week for college. Rick is not only efficient but tuned to customer satisfaction done right the first time...he made it work out!! Thank you Rick!! More

Mark Ford is the best Easy to deal with and feel they are being honest with me. We are uncertain about the price we paid for our most recent auto because we do not do price Easy to deal with and feel they are being honest with me. We are uncertain about the price we paid for our most recent auto because we do not do price comparisons. We were were not pleased with their paint department because we had the hood of our last car painted and within 2 years it started to buckle again. While the dealership changed hands, the same people were employed there. They did not offer to correct their work. we ended up buying a new car. More

Not 100% but 110% To start everyone was extremely friendly, bar none! The service people were knowledgeable, and very courteous. The cost was very reasonable for what To start everyone was extremely friendly, bar none! The service people were knowledgeable, and very courteous. The cost was very reasonable for what was done. I couldn’t have been more pleased. More

Proactive, prompt service that I have come to expect. On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, Tim recognized the Milan as my car, took the initiative to diagnose the issue and called me at home with the details on the repairs needed--before I even had the chance to call him. When I authorized Tim to go ahead, he said a mechanic came in that day for a service appointment that had since been cancelled and would start on the repairs right away. When I mentioned receiving an air bag recall notice for the Milan from Ford, he added that to the service list--saving me from having to make an extra service appointment. I really appreciated Tim's proactive customer service. It is also great to think that Tim, Angie and Kevin their Service Manager, know me and my vehicles and always strive to exceed my expectations. Well done, Tim and thank you. WS More

Great Service as always. Have taken all my vehicles to this dealer with excellent results. Angie is a super service rep taking care of all aspects of overall maintenance. Ever Have taken all my vehicles to this dealer with excellent results. Angie is a super service rep taking care of all aspects of overall maintenance. Everything is always done in a timely manner. I am always updated as to the service performed and my vehicles status overall. I return for service because of the professional service and great attitude of Angie and Kevin on the service team More

Aways an excellent experience! It is the people!! They are friendly and go beyond to make sure you are satisfied and understand all they have mentioned about your service. It has It is the people!! They are friendly and go beyond to make sure you are satisfied and understand all they have mentioned about your service. It has been our dealership of choice for over 25 years. More

Great People doing Great Work The team at Boucher do a great job of taking care of me and my F150. I stop into the dealership every 5 to 7 weeks for an oil change and basic service The team at Boucher do a great job of taking care of me and my F150. I stop into the dealership every 5 to 7 weeks for an oil change and basic service. The Service Management team of Kevin and Angie treat me like good friends. I have purchased a number of vehicles from Schmidt/Boucher over the last 10 years and have always serviced them at the dealership. Great people doing great work. More

Just as Mark said it would be. Bought a car sight unseen from Mark Ford. Was exactly as he described. No issues. Very happy with the purchase. Will be a return customer. Bought a car sight unseen from Mark Ford. Was exactly as he described. No issues. Very happy with the purchase. Will be a return customer. More

Great Dealer Great service and dealer even though I purchased my vehicle in Boucher Ford in Kenosha. Will keep coming here with my other car 2013 Mustang GT that I Great service and dealer even though I purchased my vehicle in Boucher Ford in Kenosha. Will keep coming here with my other car 2013 Mustang GT that I bought here.because of the people. More

Very relaxed. I asked Mark Ford if the truck I was interested in could be bought up from Janesville dealership and he said no problem and had truck in Thiensville i I asked Mark Ford if the truck I was interested in could be bought up from Janesville dealership and he said no problem and had truck in Thiensville in 2 days for me to see and drive. No pressure to make purchase. A very relaxed buying experience. More