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Gordie Boucher Village Ford of Thiensville
Thiensville, WI
1,174 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,174 reviews
September 25, 2026
I think they fixed the problem, but they gave no updates. I had to call multiple days in a row because I received no communication. They also didn't let me know they would need my car another day until after I had to call multiple days in a row because I received no communication. They also didn't let me know they would need my car another day until after the service department had closed around 5 or so. And of course recommended over $3000 worth of work on some things that didn't necessarily need to be replaced, like 3 out of 4 of the tire pressure sensors. I appreciated that they picked up and dropped off the vehicle for free, but the communication should have been the other way. More
by annashimick
Verified Customer
September 25, 2026
I am extremely disappointed with how this service visit was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassur was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassurance I authorized approximately $1,200 in preventative maintenance while the vehicle was already at the dealership. Only afterward, while the vehicle was still there, the warnings returned and I was told the AWD module had an internal fault and needed replacement. I authorized another $1,275 repair because I was told that was the diagnosed problem. I ultimately paid approximately $2,700 before getting the vehicle back. On my first drive after pickup, the charging-system warning returned. I immediately contacted the dealership and brought the vehicle back. I have now been told the generator/alternator needs replacement for approximately another $1,800. What frustrates me most is the sequence. I authorized significant optional preventative maintenance because I had been told the vehicle was fine. If I had known there was still a major unresolved problem, I would have prioritized that money toward repairing the vehicle instead. I am now in the position of having spent approximately $2,700 and being unable to afford the additional repair the dealership says the vehicle needs. I also found communication throughout this process frustrating and had to repeatedly push for explanations and diagnostic documentation. Regardless of whether the AWD module and generator ultimately both required replacement, I do not feel this process gave me the information I needed to make informed decisions about where to spend my money. I picked up the vehicle believing the problem had been addressed and immediately found that it had not been. This experience has seriously damaged my confidence in this service department. More
by naderpejman23
September 25, 2026
Friendly, on time, thorough, and a pleasant experience. I really like the home pickup and delivery option. This made it easy to schedule and allowed us to continue working while our car was being serviced. I really like the home pickup and delivery option. This made it easy to schedule and allowed us to continue working while our car was being serviced. More
by BCAHILL83
September 24, 2026
Very friendly. I had to reschedule. It wasnt a problem. My car was done quickly. I had to reschedule. It wasnt a problem. My car was done quickly. More
by edmontano
September 22, 2026
Excellent service experience from start to finish. Scheduling was easy, and Jake was particularly helpful. The team was on time picking up and returning my truck, kept me informed throughout the proce Scheduling was easy, and Jake was particularly helpful. The team was on time picking up and returning my truck, kept me informed throughout the process, and sent a helpful video highlighting the work performed. Very convenient and professional. More
by MOMA.VIDAKOVIC
September 21, 2026
Informative, fast, Easy, transparent, honest. Customer centric, dynamic, helpful Attentive, friendly, Professional, technical Beautiful environment Customer centric, dynamic, helpful Attentive, friendly, Professional, technical Beautiful environment More
by Rafael
Employees Worked With
Zach Zizelman
September 18, 2026
There was a problem after initial Ceramic coating with a lot of water spots , Paul and his team spent considerable time and fixed it, happy with the results...but not so much that it had to be redone totall lot of water spots , Paul and his team spent considerable time and fixed it, happy with the results...but not so much that it had to be redone totally ,Thats part was very disappointing.Tony Garbo took care of me with a loaner for the time which was appreciated More
by SBEIDERWIEDEN
