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Gordie Boucher Village Ford of Thiensville
Thiensville, WI
918 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 918 reviews
June 21, 2020
new car purchase Purchased a new Explorer. Sales and finance people were very helpful and informative. Service in the past has been very good also. Would definitely re Purchased a new Explorer. Sales and finance people were very helpful and informative. Service in the past has been very good also. Would definitely recommend. More
by R_TROST
Verified CustomerEmployees Worked With
Mark Ford
June 20, 2020
Professional, Knowledgable, Friendly, Easy to Work With Outstanding Experience! Paperwork went smoothly. Arranging a test drive was simple and non-threatening. Hope the service is as friendly and efficien Outstanding Experience! Paperwork went smoothly. Arranging a test drive was simple and non-threatening. Hope the service is as friendly and efficient at the sales operation. More
by BILLNALEID
Employees Worked With
Mark Ford
June 19, 2020
Scheduled oil change The service associate was friendly. The work was done promptly. The only negatives I have are that the oil level is slightly below full (on the dip st The service associate was friendly. The work was done promptly. The only negatives I have are that the oil level is slightly below full (on the dip stick) and I am used to getting a complementary car wash with any service work. More
by BILLSAUER2
June 19, 2020
I brought my vehicle in for a recall and decided to get an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it woul an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it would take so long and nobody called me to update me and let me know what was going on. I had to call and ask. When I called, I mentioned that I had a coupon for "The Works" oil change. I was told they would honor the coupon even though I forgot to mention it when I originally made the appointment. "The Works" includes and oil change, tire rotation, and car wash. I picked up my vehicle the following day and forgot to bring the coupon with me. They still honored the price, which I was happy with, however, the car wash and tire rotation was not completed. The mystery noise turned out to be an easy/fairly inexpensive fix, but I never received a phone call telling me what was wrong, what it would cost, and asking me if I wanted it fixed at that time. So, long story short, I was disappointed about not getting the full "Works" package and the lack of communication. The actual work done appears to be quality. More
by MEDIKAYE
Employees Worked With
June 19, 2020
Service department has always completed the work in a timely fashion. Work was completed as proposed. Cost was as proposed. Staff has always been very friendly. timely fashion. Work was completed as proposed. Cost was as proposed. Staff has always been very friendly. More
by RMEIHSNER
Employees Worked With
June 19, 2020
Always good service Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I'm confident it will be fixed. More
by CHUDS66
Employees Worked With
June 19, 2020
good service my car needed new tires and brakes so they dropped me off at work and picked me up when it was done yeah! wish prices were lower my car needed new tires and brakes so they dropped me off at work and picked me up when it was done yeah! wish prices were lower More
by PATTIJOO
June 19, 2020
Always a positive experience here, whether sales or service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. More
by BHILLER
June 18, 2020
Fabulous in every aspect. Appreciate the dealerships commitment to the community. Professional, thorough, and an overall easy and enjoyable experience from start to finish. Thanks commitment to the community. Professional, thorough, and an overall easy and enjoyable experience from start to finish. Thanks More
by TLIHLER10S
Employees Worked With
Mark Ford
June 17, 2020
Good. Service was great employees are helpful. I never take my Escape any where else. Sure am couriious why this has to be twenty-five words. Service was great employees are helpful. I never take my Escape any where else. Sure am couriious why this has to be twenty-five words. More
by judywerner11652
