Gordie Boucher Village Ford of Thiensville

The service team was great as always. They were able to fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get th fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get there in time. More

Short Notice Service I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly a I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly after 10, added an oil change and some other things I wanted checked. They diagnosed and fixed the coolant problem, did all the add-on's and I was on the road before 1:30 PM. I am very pleased that on short notice the Service Department was able to get me up and running so quickly. Roughly three hours may seem to be a long time to some people; but consider this. Many auto "service centers" will not take you in even if a road side emergency exits. Coolant problems can become very serious and expensive if not dealt with quickly and correctly. Boucher's Service Department gets a Five Star rating from me. More

Outstanding Service Quality people running a fine business. They put the customer first and strive to make your experience a great one. We are very satisfied with the c Quality people running a fine business. They put the customer first and strive to make your experience a great one. We are very satisfied with the car we purchased and the price on it and our trade-in. Highly recommend these folks!. More

Very professional and great service always! I trust them over anyone else I’ve been to! And they promptly get you scheduled when you call! over anyone else I’ve been to! And they promptly get you scheduled when you call! More

Best service dept in the area I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, Tim, Angie, and Mark always take care of me like I am family. Other dealers are closer, but they do not have the personalities that work here. Plus they all address me by my first name when I walk in. That's SERVICE. More

Great experience good service only would have liked a car wash as part of the service . Everything seem great moving to TX so will get a dealer there. wash as part of the service . Everything seem great moving to TX so will get a dealer there. More

Awesome staff! Great customer service which is why i keep coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work do coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work done on my car has been top notch. Also mark is a great salesman when we are in the market in an going to him first. He is the best car sales person I have ever worked with. No pressure and the guy knows his cars. More

Awesome service This was the only dealership to allow a Shelby Mustang GT350 test drive that I could find any where in the area. They also had the best price. This was the only dealership to allow a Shelby Mustang GT350 test drive that I could find any where in the area. They also had the best price. More

Great buying experience. . Mark ford And Hirak Patel are great to deal with. No pressure. They just provided information and helped with the sales process great to deal with. No pressure. They just provided information and helped with the sales process More

Easy to work with From the moment i was contacted by Dennis G, I knew I was working with the right dealership. His knowledge and commitment to customer service is rare From the moment i was contacted by Dennis G, I knew I was working with the right dealership. His knowledge and commitment to customer service is rarely seen in the Auto industry. I felt no pressure and every question was answered. He went the extra mile to ensure I had all the information needed to fulfill my needs. More