Gordie Boucher Village Ford of Thiensville

The staff is very friendly and the service was well done. Service dept is very reliable. In sales we have worked with Mark for well over 20 years and it’s always a pleasure. Service dept is very reliable. In sales we have worked with Mark for well over 20 years and it’s always a pleasure. More

Enjoyed my experience buying a new Ford Escape at Gordie Boucher Thiensville. No hassle, friendly and great price. I would recommend buying a car from Gordie Boucher. Boucher Thiensville. No hassle, friendly and great price. I would recommend buying a car from Gordie Boucher. More

Everything was done that was asked for. The service was wonderful-staff great to deal with. Very professional and complete service and promised on time. wonderful-staff great to deal with. Very professional and complete service and promised on time. More

Low key dealership. Mark just let us be until we needed him or had questions Hirak was very informative and knowledgeable both have excellent customer service skills him or had questions Hirak was very informative and knowledgeable both have excellent customer service skills More

There's a problem in the follow-up process after someone orders a new vehicle. In the four months it took to get a new F150 2021, I never received a "thank you" letter for the business, or a phone call to orders a new vehicle. In the four months it took to get a new F150 2021, I never received a "thank you" letter for the business, or a phone call to advise me on the status of the new vehicle. Dennis and Alan were good returning phone calls, test messages, etc, but I never received a proactive communication from anyone at Gordie Boucher for 4 months! Sales process before the order was great, no communication once I gave you the order. Poor sales process. I understood the lead time given all the supply chain issues, logistics challenges, etc, it was the lack of follow-through that was disappointing. More

The only reason it's not a 5 is the time it takes , versus a oil change place. But I am sure they do a much better job at the Ford dealer versus a oil change place. But I am sure they do a much better job at the Ford dealer More

Excellent great service Tim Angie and Kevin are the greatest highly recommended I wouldn't go anywhere else they're the best service department I've ever been to greatest highly recommended I wouldn't go anywhere else they're the best service department I've ever been to More

Prompt service; friendly interactions; easy to make appointment; good advice; always available for questions and concerns; user friendly folks in service and front office Thanks appointment; good advice; always available for questions and concerns; user friendly folks in service and front office Thanks More

Angie was my service advisor for this Mustang oil change/inspection and minor leak investigation. She later called me with the leak repair estimate. When I went to pick up the car, she told me the change/inspection and minor leak investigation. She later called me with the leak repair estimate. When I went to pick up the car, she told me the repair took about an hour less than estimated meaning the cost was less than estimated. Providing an effective repair at a cost less than estimated and agreed to in advance by the customer is a very rare event in the auto repair industry. But when it does happen, my guess is that it happens more often at Boucher Village Ford than anywhere else. Their repairs are done right the first time and they stand behind their work. We rely on Angie, Tim and Service Manager Kevin to keep our family's vehicles safe and reliable on the road. Thank you, Angie. More

Angie, Tim, and Kevin are the best at service. They never make me wait long. There are always goodies on the sales floor, Mark always says hello and offers me something. never make me wait long. There are always goodies on the sales floor, Mark always says hello and offers me something. More