Gordie Boucher Village Ford of Thiensville

Amazing customer service. I never felt pressured to purchase a vehicle. Instead I felt like I was sitting around talking with friends who happened to give me a vehicle at th I never felt pressured to purchase a vehicle. Instead I felt like I was sitting around talking with friends who happened to give me a vehicle at the end of the day. Very low pressure and enjoyable situation. More

Very prompt and friendly service. Glad to find they had what I wanted in stock. Glad to find they had what I wanted in stock. More

People at the dealership were friendly and our salesman was excellent. No pressure guy. He gave us different options and let us talk it over. When we picked up the car he ( Tony ) was very knowledgeable ab was excellent. No pressure guy. He gave us different options and let us talk it over. When we picked up the car he ( Tony ) was very knowledgeable about how to use all the options. He was also very patient. Took all the time we needed to explain any questions we had. A couple things I didn’t like were that when we applied for credit I was not told the loan would not be through Ford credit. I have financed many cars through Ford and just assumed I would still be there. Now I’m with a bank in California which I do not like. I also did not like how they wasted about 15 minutes or more of my time explaining extended warranty. If they would of asked before he started I would of told him not interested. I realize the dealer makes money off selling extended warranty, but I’m old school and feel like that is not necessary. I’m not use to dealing with a large dealership. The dealership I used before was closed up so decided to give these people a try. Overall the experience was good, just those couple things. More

Very attentive and easy to deal with both on sale, handling paperwork, set up and then dealing with a minor factory related service issue. The service department was very ingenious in quickly trouble handling paperwork, set up and then dealing with a minor factory related service issue. The service department was very ingenious in quickly trouble shooting a service alert issue that popped up. I would definitely deal with Gordie Boucher, especially Mark Ford. More

Always courteous and very professional, always explains in detail what has been done during service. Very prompt getting you in and out. Angie is the best! in detail what has been done during service. Very prompt getting you in and out. Angie is the best! More

Angie was her usual pleasant self. Appointment on time, description of services clear, I have no complaints... description of services clear, I have no complaints... More

We had two issues...first the oil change was due however the battery was dead. The car was towed by AAA and it was not certain how long before Boucher could get to work as they were very busy. I was done th the battery was dead. The car was towed by AAA and it was not certain how long before Boucher could get to work as they were very busy. I was done the next day. The defective battery was replaced under warranty and the service with oil change was finished. We had purchased a service contract and the total charge was zero! More

They are the best - always exceed expectations. Always very helpful. My favorite service and dealership. very helpful. My favorite service and dealership. More

The people are all very nice, and willing to take the time to explain things. time to explain things. More

Tom was very helpful in making sure the vehicle was just the way I wanted it! the way I wanted it! More