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Gordie Boucher Village Ford of Thiensville
Thiensville, WI
922 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 922 reviews
April 18, 2024
Folks in the service department are great. Always very accommodating with quick turn around on any service I need. Always very accommodating with quick turn around on any service I need. More
by JBIEVER
Verified Customer
April 18, 2024
Took three tries but they kept at it until it was fixed. Stood behind thier work. Stood behind thier work. More
by KZ
April 17, 2024
Boucher dealership and Al Cathey were easy to work with and gave me a great deal and gave me a great deal More
by AL & Jane Lorge
Employees Worked With
April 13, 2024
Great service. Friendly. The chairs in the waiting room could be a little more comfortable. Friendly. The chairs in the waiting room could be a little more comfortable. More
by SSCHMIDT17
Employees Worked With
April 12, 2024
Nice small dealership very close to home. All pricing was reasonable and quotes straightforward. I look forward to getting my Ford serviced their in the future. All pricing was reasonable and quotes straightforward. I look forward to getting my Ford serviced their in the future. More
by Andrew
Employees Worked With
April 10, 2024
Service is very thorough, professional and prompt. The service video is a nice addition to the service program The service video is a nice addition to the service program More
by WINKX5
April 06, 2024
Very friendly. Thorough. Completed work when they said they would. Explained what was wrong and gave good recommendations of what was needed and what could wait Thorough. Completed work when they said they would. Explained what was wrong and gave good recommendations of what was needed and what could wait More
by Timstepanski
April 05, 2024
Angie and the team at Village Ford are worth the trip! Always accommodating, fix the issue and are very communicative. Always appreciate the team and amazing service here! Thank you Always accommodating, fix the issue and are very communicative. Always appreciate the team and amazing service here! Thank you More
by KRISTIN.CUBAS
April 05, 2024
Brought my car in for repair after a car accident. This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There were no updates and when I asked when it was be completed I was given vague time frames. At week 5 I was told it should be done next week. I called on Wed of that week and was told "a couple of more days. I called 2 days later, Friday, and again asked when it would be done. He thought Monday, the start of week 7. I said I would be there on Monday at 4:30 for pick up, he agreed. When I arrived on Monday at 4:30 I was told it was still not done and he forgot to call me. Again I was given a vague time frame for completion. I said I want a drop dead date and time now. I was told Wed at 3:30. I then went in and complained to dealership GM. He called me the next day and confirmed it would be done Wed, which it was. No good will gesture for the aggravation and terrible customer service, maybe fill my gas tank (only half empty) , throw in an oil change, discount on bill. Nothing. I will NEVER do business with a Gordie Boucher dealership again and will be sharing this experience. More
by mjdrenski
Employees Worked With
Steve-body shop
April 02, 2024
I was grateful for the pickup and drop off service And the time it saved me the time it saved me More
by JOHNPATEK
