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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,112 Reviews
Call Service Center (262) 415-2436

1,112 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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April 23, 2025

I continue to be a return customer because I always get treated well and my truck is properly taken care of More

by STEPHANIE83
Recommend Dealer
Yes
Employees Worked With
Angelo/Katie
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Apr 23, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

April 16, 2025

Thank you coming out my home! ! I appreciate your promptness, knowledge and professionalism since we purchased this vehicle More

by Vpaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

April 16, 2025

Robert was prompt in his communication and explained all of the work performed thoroughly and completely. The tech did a great job servicing my Expedition and fixed a number of issues overlooked by another More

by MATTHEWNWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

April 05, 2025

Robert was very kind, honest , knowledgeable and professional. I like working with him and have for years. More

by TNORMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

April 03, 2025

Absolutely awesome friendly and it’s so cool that they sent a video of what they were doing under the hood of my car. I loved it. More

by ELAINEDMCCARTY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My mechanic
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Apr 03, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

April 02, 2025

The salespoeple are great to work with. However, pricing is higher than other Ford dealers in the area. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

March 27, 2025

Prompt and addrsssed findings with suggestions for what to do next Pleased with the experience More

by MWECKMAN
Recommend Dealer
Yes
Employees Worked With
Angelo
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Mar 27, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

March 16, 2025

They helped me determine the best path to repairing my driveshaft. I am happy with the result. More

by Matthew Schofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Matthew, thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

March 14, 2025

I brought my car in for an oil change and found out that I had to have my oil pan replaced. I got my car back a week and a half later. Also, the dealership lost my keychain. More

by danmueller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo in the Service Department
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Mar 19, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010

March 07, 2025

You broke my car in July. Bob wouldn’t agree to diagnose without charging me. More

by dale.voss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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