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Gordie Boucher Ford of Menomonee Falls

Menomonee Falls, WI

4.6
2,120 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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N81 W12920 Leon Rd

Menomonee Falls, WI

53051

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Showing 2,120 reviews

September 18, 2026

All work was performed efficiently and accurately. I appreciated the video from the technician. The work was performed efficiently and accurately. More

by BOWNUT1958
Recommend Dealer
Yes
Employees Worked With
McCulley
Sep 18, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your mention of the video update from our technician highlights how our service department aims for clear communication. Hearing that our efficient, accurate work on your Ford Escape met your expectations means a lot to our service team. Jeff Samp General Sales Manager 262-225-9010

September 18, 2026

Had to leave my truck there an extra day because they didn't get to it at my allotted appointment time. More

by 5OUNCEBALLS
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
September 17, 2026

Very pleased with handling the replacement of my wrinkled driver seat cushion. The check in employees plus service techs were very customer oriented and a pleasure to do business with. More

by DAVE.SWIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelo Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your praise of our team’s attentiveness during the seat cushion replacement reflects our commitment to customer-focused service. Knowing that the replacement of your Ford F-150’s driver seat cushion met your expectations is rewarding, and hearing that our check-in staff and service technicians made the process a pleasure means a lot to our service department. Jeff Samp General Sales Manager 262-225-9010

September 17, 2026

Drop off and pick up service is great. Back up camera was not fixed under the recall but was told a new camera would fix the problem at a cost of $100.00 . The car was recalled a few years More

by DRTHOENES
Recommend Dealer
No
Employees Worked With
Tim Cesar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cesar
Sep 21, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jeff Samp General Sales Manager 262-225-9010

September 17, 2026

Very Friendly l, easy to work with. Very concerned for my overall happiness with Boucher's performance More

by ELOWTHIAN
Recommend Dealer
Yes
Employees Worked With
Tim Nolan for the vehicle purchase and Robert the service writer for the repair
Sep 17, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Knowing our service team was easy to work with and focused on your satisfaction is rewarding. We’re glad the service on your Ford Explorer met your expectations. Jeff Samp General Sales Manager 262-225-9010

September 16, 2026

Angelo was very helpful and considerate he even offered me a loner however there was a problem with my car computer reloading I took it back and the service manager who waited on me was rude and very unpro More

by sylvesterterry667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angelo Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

September 16, 2026

Tim and the team were very supportive in resolving my transmission issue. They handled all of the warranty requirements and completed the work ahead of schedule. More

by JohnS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McCulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Hearing that you felt supported and that the transmission repair on your Ford F-150 was completed ahead of schedule means a lot to our service team. We’re glad Tim and our service department could handle all the warranty requirements smoothly for you. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

Norma was top notch. She took care of everything and kept me informed. Excellent care and wonderful service. More

by DALEEVANS1948
Recommend Dealer
Yes
Employees Worked With
Norma Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Ocasio
Sep 15, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Knowing Norma kept you informed means a lot to our service team. We’re glad your Ford F-150 received top-quality care and service. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

Gordie's new location is beautiful, and the service folks were very polite and helpful. I had both of my Fords at the dealership last week and they were done well. More

by RTWEYRAUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Knowing you find our new facility inviting and our service team courteous and attentive is very rewarding. Our team is pleased we could complete the service on both of your Fords, especially your Ford Fusion, to your satisfaction last week. Hearing your praise and seeing your five-star rating means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

He arrived on time, was friendly, and completed the necessary service quickly and we were satisfied.he More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Bey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your note about our prompt arrival and friendly, speedy service highlights what we aim for. Knowing the service on your Ford Taurus left you satisfied means a lot to our service team. Jeff Samp General Sales Manager 262-225-9010

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