Gordie Boucher Ford of Menomonee Falls

I worked with Joe Jubran. He was excellent. I let him know the type of vehicle I was looking for and mileage and he found the perfect vehicle. I am very happy with the purchas He was excellent. I let him know the type of vehicle I was looking for and mileage and he found the perfect vehicle. I am very happy with the purchase. However I find it very odd that you are asking me to rate the business manager rather than the sales and leasing consultant who has more to do with the sale of a vehicle and a happy customer rather than the business manager. More

Initially I just brought my vehicle in for an oil change. Upon inspection, it was recommended I get a number of services to my vehicle including one that I will need to return for. I elected one additional s Upon inspection, it was recommended I get a number of services to my vehicle including one that I will need to return for. I elected one additional service due to the cost adding up quickly. Mike was very kind and easy to work with. Overall it was a good experience, I just wish I didn't have to manage so many service recommendations. More

I made appointment for mobile service and no one came. I called the service department and they said that they didn't have the part and she forgot to call me. Said the part was now ordered and they would I called the service department and they said that they didn't have the part and she forgot to call me. Said the part was now ordered and they would come the next day at 11:30 and the guy showed up at 9:30. Said he would email the receipt and I never got that. More

Great dealer for service. Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly. Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly. More

Cordial, got everything done in timely matter Was informed of stuff that was going on informed of stuff that was going on More

I had a starter that failed and had it towed to Boucher ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I text dealership to inquire, and they respond that they had trouble getting the starter, but said looking like it would be done at end of day. I waited for call but there was none. So 3rd day I waited a few hours and then called dealership. Angelo then tells me technician broke bolt off in the process. How is it I wasn't informed of this earlier? By this time I am angry how the communication has been handled. Being ghosted by this dealer and charging 190 dollars an hour is way out of line. So I needed my vehicle to get meds for 92 year old mother and I am her caregiver and the only vehicle I have is sitting in shop with simple task of replacing starter yet because ford doesn't use any type of thread paste to aide a bolt from corrosion it broke with using air tools exhorting to much force and a simple job then turns ugly. I did barely get my suv back at very last minute on Wednesday. I had contacted service manager Alex about this debacle and said he needed to make it right, so he dropped the 198 dollar fee that was part of quote. So I paid 625 dollars for a job quoted at 762. I can say assuredly that the lack of communication and how everything happened, I would never take a vehicle there again or consider buying one either. A brand new grand opening and the worst service I could ever receive. More

Always The Best! Always professional and friendly service. Great communication, quality and expert service! Thank you! Always professional and friendly service. Great communication, quality and expert service! Thank you! More

Angelo, was fantastic! Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now service with Angelo. All are easy and great to work with. I tell everyone I know to go to Gordie Boucher Ford of Menomonee Falls! More

Overall a positive experience. Everyone was friendly and not over the top. Extended warranty is grossly overpriced though as I can get almost twice the coverage for the same price Everyone was friendly and not over the top. Extended warranty is grossly overpriced though as I can get almost twice the coverage for the same price through Granger More

Nikki was exceptional - stayed in constant contact as the dealership worked through some issues with the used vehicle. Overall fantastic experience. dealership worked through some issues with the used vehicle. Overall fantastic experience. More