Gordie Boucher Ford of Menomonee Falls

Outstanding I did my research before we went to Boucher to look at used trucks. Emil English, Sales Representative, had the trucks ready for us when we got there I did my research before we went to Boucher to look at used trucks. Emil English, Sales Representative, had the trucks ready for us when we got there. When we decided on one he and I entered a no pressure negotiation on the purchase. Tom Sippin, Sales Manager, offered me exactly what I thought my trade was worth. I got the feeling that both of them valued the relationship they were building with me more than “just selling another car.” Truly enjoyed working with them and my new truck. More

No haste! Started with Emil online. He brought 2 cars in from other Boucher dealerships! Leased one of those after coming in for the first time. Highly recomme Started with Emil online. He brought 2 cars in from other Boucher dealerships! Leased one of those after coming in for the first time. Highly recommend! More

a bit disappointed I'm basically satisfied. I told Emil that I wanted a red front wheel drive car. The second time I came in he offered me a magnetic Escape with AWD. I'm basically satisfied. I told Emil that I wanted a red front wheel drive car. The second time I came in he offered me a magnetic Escape with AWD. I don't even know if he tried to get me a red front wheel drive Escape, but I settled for what he offered. He was lots of fun to work with, but I felt just a little disappointed. Something I've noticed since I started driving the car is that some of the features that were on the front wheel car I originally wanted are not on this car (at least I can't find them). I was interested in heated rear view mirrors and the cross traffic and pre-collision sensors. When the switch was made, I didn't realize that I would be losing those features. More

Very professional organization! No hassle and very helpful. Had a very pleasant experience purchasing our Ford Escape. Professional organization. Emil and rest of staff nice to work with. No pressure - very hel Had a very pleasant experience purchasing our Ford Escape. Professional organization. Emil and rest of staff nice to work with. No pressure - very helpful. THANKS! More

Great service This is the second Ford F-150 that I have purchased from Boucher Ford in Menomonee Falls and the service was outstanding and topnotch. Jeff spent a gr This is the second Ford F-150 that I have purchased from Boucher Ford in Menomonee Falls and the service was outstanding and topnotch. Jeff spent a great amount of time with me to make sure that I got the exact vehicle that I wanted and at a great price. More

Rip off dealer Called dealership on a Jeep Wrangler unlimited. They seemed professional on the phone but was that wrong! They gave me a price on the phone after t Called dealership on a Jeep Wrangler unlimited. They seemed professional on the phone but was that wrong! They gave me a price on the phone after test drive the price went up 695.00. They said it was a misunderstanding? How is two prices a misunderstanding. They have horrible customer service. I exspressed my option to management.They could care less about a customer. I've bought vechicles from several dealerships all positive.except this dealership. I would stay far away from this dealership. More

Outstanding service This is my second time dealing with Boucher Ford in Menomonee Falls they never let me down they answered all my questions and the deliver process was This is my second time dealing with Boucher Ford in Menomonee Falls they never let me down they answered all my questions and the deliver process was seamless. Keep up the great work the sale staff and the managers really do care about you and what type of vehicle your looking for. More

Long time Boucher automotive customer Thanks to Jeff, general manager for "finding" a Ford Escape with the features I wanted.. Mike, the sales rep was very knowledgeable about the model, Thanks to Jeff, general manager for "finding" a Ford Escape with the features I wanted.. Mike, the sales rep was very knowledgeable about the model, especially technology-wise. My previous experience has been with Boucher Nissan...now that I've gone the Ford route I hope to have the same positive experience. More

Unfortunate! To whom it may concern: I am very troubled by the idea that your sales representative Emil continuously promoted a better business rating as ex To whom it may concern: I am very troubled by the idea that your sales representative Emil continuously promoted a better business rating as exceptional. Upon receiving my vehicle, I noticed the navigation system failed to connect with the GPS which showed my car in an outer lining city then continued to go north when I was heading south! Once I arrive at home, I became concerned, restart the vehicle and the location fixes on San Antonio. I cannot connect to any apps and the 3G service is not working as well. I bring vehicle to the local Dodge Dealership and they explain to me that fluids were not flushed and were surprised that simple maintenance were not completed for a used car sale. After paying 516 dollars on items they suggested, they notified me that Spark Plugs needed replacing ($320.00), 4x4 or AWD system needed service ($375.00), Navigation updates x4 ($25.00 ea), Replacement of Navigation System ($900.00) and the best of all, Steering Gears leaking ($2100.00). This is over $4,300.00 in maintenance within the first 72 hours. FYI, I asked for proof that reconditioning was done to the vehicle prior to the sale and a maintenance sheet was provided. I can understand some items may have been overlooked but a steering unit confuses me. Navigation portion seems "shady." Basic maintenance prior to a sale, I don't know? Either way, I am disgusted that I chose to do business with this dealership, especially when I am a service member who was about to leave for months on a training exercise, that now does not have the piece of mind I was trying to create by doing business with this dealer. I don't know if there is anything that can be done to make this wrong a right, however I am just disappointed at the sales tactics used that has placed more of a financial burden on myself and my family! I will place an accurate review on the provided sites to ensure transparency! More

Friendly light hearted fun helpful nice people Tom was very helpful and knowledgeable. The Manager and all the others where also great. They all went above and beyond to help us with our purchase. Tom was very helpful and knowledgeable. The Manager and all the others where also great. They all went above and beyond to help us with our purchase. They were honest with us about the used car we purchased and the work they did to it. We highly recommend Tom and the whole crew. They have a prize wheel if you buy a vehicle. The manager gave my wife a lot of help to make sure she got the prize she really wanted. Great people to work with. Thanks to all More