Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gordie Boucher Ford of Kenosha

Kenosha, WI

Overview
Employees
Reviews
Vehicles
4.7
2,339 Reviews
At Gordie Boucher Ford, customer satisfaction is our top priority. Our dealership is consistently recognized for our exceptional service, honest sales, and a hassle-free car-buying experience. Whether you're shopping for a new Ford, a reliable used vehicle, or need trusted Ford service and repairs, our experienced team is here to help. We’re committed to providing accurate, up-to-date information on all our Ford cars, trucks, and SUVs, both online and in-store. That’s why so many customers searching for the best Ford dealer near me or top-reviewed Ford dealership in Wisconsin choose Gordie Boucher Ford. Have a question or need more details? Contact us today—our friendly staff is ready to assist you quickly and professionally. We look forward to welcoming you to the Boucher family!
Contact Dealership
View Awards

7820 120th Ave

Kenosha, WI

53142

Directions

By Type

Showing 2,339 reviews

January 13, 2026

Car got to dealership at 7:30 am and I heard nothing until 3:00 pm. Was told they had not started any repairs yet and would have to keep it overnight. This is the worse dealership I have ever experience More

by DAVIDDAVELABELLE
Recommend Dealer
No
Employees Worked With
Lyndsey Hammond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsey Hammond
Report | Print
Jan 14, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. Waiting from 7:30 a.m. until 3:00 p.m. without an update only to learn that repairs had not yet begun and the vehicle would need to stay overnight is absolutely not acceptable, and we understand why that was upsetting. We do want to thank you for giving us the opportunity to speak with our Service Manager and allowing us the chance to address and correct the issues directly. We appreciate you taking that call and working with us so we could better understand where the breakdown occurred and take steps to fix it. Thank you again for your honesty and for allowing us the chance to address your concerns. Sal Pappalardo General Manager

January 12, 2026

I drove in and immediately was greeted by the person who got the vehicle ready and your order written up. By the way, she was very polite and efficient. Next, she escorted me to the waiting lounge and told More

by BUDDHA1120
Recommend Dealer
Yes
Employees Worked With
Lyndsey Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsey Hammond
Report | Print
Jan 13, 2026 -

Gordie Boucher Ford of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

January 10, 2026

I had to change all of my driving preferences back to how they were. There was something in the write up about 2 pins missing. I don't know where they're missing from. The vehicle has a bumper to bumper warr More

by DEANBELL2
Recommend Dealer
Yes
Employees Worked With
Brianna Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Williams
Report | Print
Jan 11, 2026 -

Gordie Boucher Ford of Kenosha responded

Dean, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Belal Barakat Service Manager 262-697-0700

January 08, 2026

I dealt with Jessica in service she was great to work with. Extended warranty i bought with my Edge has alot of loopholes !!! ?? More

by SANCHEZ1728
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belal Barakat
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience. We’re glad to hear that Jessica was great to work with she truly takes pride in advocating for her customers and helping them navigate the service process. We understand how frustrating extended warranty coverage can feel when there are limitations or exclusions, and we appreciate you bringing that feedback forward. Our team always does their best to work within the warranty terms and explain coverage clearly so there are no surprises. Thank you for choosing Gordie Boucher Ford of Kenosha. We appreciate your trust and look forward to continuing to assist you whenever you need service. Sal Pappalardo General Manager

January 07, 2026

They always check out my car and are honest with what they find. The only place I have serviced my car the past 12 years. More

by JMRLVN
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re honored to hear that you’ve trusted us with your vehicle for the past 12 years. Being honest about what we find and helping you make informed decisions is a responsibility we take seriously, and your long-term loyalty truly means a lot to our entire team. Thank you for choosing Gordie Boucher Ford of Kenosha year after year we look forward to continuing to take great care of you and your car for many more miles ahead! Sal Pappalardo General Manager

January 07, 2026

Everyone is so nice and service is spot on. Looking forward to the next visit. More

by PDEGRACIE
Recommend Dealer
Yes
Employees Worked With
Denise Petersen
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re so happy to hear that our team was friendly and that the service was spot on. Providing a welcoming atmosphere and top-notch care is exactly what we strive for at Gordie Boucher Ford of Kenosha. We appreciate your kind words and look forward to seeing you again at your next visit! Sal Pappalardo General Manager

January 07, 2026

I always have a positive experience when I come to the dealership. I even touch base with Mr. Cairo. If it works out, when my wife is looking for a new car, I will definitely let Tristan know. More

by PDEGRACIE
Recommend Dealer
Yes
Employees Worked With
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Williams
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re happy to hear that you consistently have a positive experience when visiting our dealership. It’s great to know you were able to touch base with Mr. Cairo as well building strong relationships is important to us. And we’d be honored to help when your wife begins looking for her next vehicle; Tristan will be ready whenever the time is right. Thank you for choosing Gordie Boucher Ford of Kenosha. We truly appreciate your trust and look forward to assisting you again! Sal Pappalardo General Manager

January 06, 2026

Very good service Very good service and Mike is always very helpful Very good service and Mike is always very knowledgeable and helpful More

by Hill1537
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that you consistently receive very good service and that Mike is always knowledgeable and helpful. Providing dependable service and expert guidance is exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for your continued trust we look forward to assisting you again! Sal Papapalardo General Manager

January 06, 2026

Karen and Rebecca were great They were very helpful and got me in and out easily ???? More

by jjgilmore1406
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Cooper
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re happy to hear that Karen and Rebecca were so helpful and made your visit quick and easy. Providing efficient, friendly service is exactly what we strive for at Gordie Boucher Ford of Kenosha, and it’s great to know they delivered. Thank you for choosing us we look forward to seeing you again! Sal Pappalardo General Manager

January 04, 2026

Communication could have been better. There were issues but they were more than happy to make it right. More

by COOKR70
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Beesley
Report | Print
Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback. We appreciate your honesty and understand how important clear communication is. While we’re sorry that communication could have been better, we’re glad to hear that our team was able to address the issues and make things right for you. Your feedback helps us improve, and we truly appreciate the opportunity to earn your trust. Thank you for choosing Gordie Boucher Ford of Kenosha we look forward to providing an even smoother experience next time. Sal Pappalardo General Manager

1
2
3
...
234