I appreciate the valet service!
And everyone on the phone has been very helpful. Thanks!
And everyone on the phone has been very helpful. Thanks!
More
by hemkenhome
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found the valet service convenient and that our team, including Sam, was helpful and easy to work with over the phone. That’s exactly the level of service we strive to provide. Thank you again for choosing us, we look forward to assisting you again in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Brianna always does an amazing job accommodating my
schedule when I need to get in for last minute service. She is an absolute delight!! I’ll continue to bring all my vehicle here, Ford or not
schedule when I need to get in for last minute service. She is an absolute delight!! I’ll continue to bring all my vehicle here, Ford or not
More
by Way2bJB
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna always takes great care of you and is able to accommodate your schedule, especially for last-minute service. That level of flexibility and customer care is exactly what we strive to provide. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thank you again for your loyalty and for trusting us with all of your vehicles. We look forward to seeing you again on your next visit!
Sal Pappalardo
General Manager
Top notch service delivered by knowledgeable staff I will
recommend all of my friends/family to frequent your dealership!!
recommend all of my friends/family to frequent your dealership!!
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by kimdekanich
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Apr 18, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha.
We’re glad to hear you received top-notch service from our knowledgeable team, that’s exactly the experience we strive to provide every day. Your recommendation to friends and family means a lot to us, and we truly appreciate it. We look forward to assisting you again in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Apr 18, 2026 -
Gordie Boucher Ford of Kenosha responded
I would love to talk with him please have him reach out directly to Sal.pappalardo@boucher.com
Apr 08, 2026 -
kimdekanich responded
My husband is retired and looking for a part time job at your facility. On the day we were in, he was told that someone would come talk to him, but we were there for almost 2 hours and no one came. He also applied online that day. Can someone please call him for an interview? He was hoping to be a “chauffeur” for clients who need rides to and from their destinations, but would consider other positions such as a porter?
The people there are very nice and it was a pleasant
experience. I'll be back for future service.
experience. I'll be back for future service.
More
by Jashelton0
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Apr 01, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the 5-star review, we truly appreciate your kind words and your trust in our team at Gordie Boucher Ford of Kenosha. We’re glad to hear you had a pleasant experience and that Lyndsey took great care of you. Providing a friendly and comfortable visit is always our goal. We look forward to seeing you again for your future service needs thanks again for choosing us!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Excellent customer service.
Called me and offered pickup and return to my work place. Saved me having to find rides. Much appreciated! Thanks
Called me and offered pickup and return to my work place. Saved me having to find rides. Much appreciated! Thanks
More
by Gresham.tony.tg
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Mar 12, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We’re happy to hear that Lyndsey and the service team at Gordie Boucher Ford of Kenosha were able to make your visit easier with our pick-up and delivery service. We know how busy schedules can be, so offering vehicle pickup and return for Ford service appointments is one way we try to make maintaining your vehicle as convenient as possible. It’s great to hear that the service saved you the hassle of arranging rides. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we’ll be sure to share your kind words with Lyndsey.
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
it was a nice experience and I will be back for more
service in the future
service in the future
More
by acraig
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for your review! We're glad to hear you had a nice experience during your service visit and that you plan to return in the future. The team at Gordie Boucher Ford of Kenosha truly appreciates your feedback and looks forward to helping you again on your next service visit.
Affordable and courteous They were ready when I got there
and got the work done quickly
and got the work done quickly
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by Chow51aael
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We're glad to hear Lyndsey was ready for you when you arrived and helped get your service completed quickly. Our team works hard to provide affordable, courteous service and make every visit efficient. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to seeing you again on your next service visit.
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Car got to dealership at 7:30 am and I heard nothing
until 3:00 pm. Was told they had not started any repairs yet and would have to keep it overnight. This is the worse dealership I have ever experience
until 3:00 pm. Was told they had not started any repairs yet and would have to keep it overnight. This is the worse dealership I have ever experienced.
More
by DAVIDDAVELABELLE
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Jan 14, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. Waiting from 7:30 a.m. until 3:00 p.m. without an update only to learn that repairs had not yet begun and the vehicle would need to stay overnight is absolutely not acceptable, and we understand why that was upsetting. We do want to thank you for giving us the opportunity to speak with our Service Manager and allowing us the chance to address and correct the issues directly. We appreciate you taking that call and working with us so we could better understand where the breakdown occurred and take steps to fix it. Thank you again for your honesty and for allowing us the chance to address your concerns.
Sal Pappalardo
General Manager
Jan 14, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. Waiting from 7:30 a.m. until 3:00 p.m. without an update only to learn that repairs had not yet begun and the vehicle would need to stay overnight is absolutely not acceptable, and we understand why that was upsetting. We do want to thank you for giving us the opportunity to speak with our Service Manager and allowing us the chance to address and correct the issues directly. We appreciate you taking that call and working with us so we could better understand where the breakdown occurred and take steps to fix it. Thank you again for your honesty and for allowing us the chance to address your concerns.
Sal Pappalardo
General Manager
I drove in and immediately was greeted by the person who
got the vehicle ready and your order written up. By the way, she was very polite and efficient. Next, she escorted me to the waiting lounge and told
got the vehicle ready and your order written up. By the way, she was very polite and efficient. Next, she escorted me to the waiting lounge and told me I could help myself to any of the refreshments that they now have. While waiting, Pam, who does the baking and keeps the refreshments stocked up, offered me a goodie bag to take home, which I always say yes to. I was constantly kept informed on the progress of the work done on my truck. This is a well-oiled machine that they have, and each and every one acted very professional. I have bought at least six cars and two trucks there within my lifetime time. And each and every time, it was a pleasant experience. A job well done by all......
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by BUDDHA1120
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the thoughtful review and for being such a loyal customer. We're glad Lyndsey, Barb, and Karen helped make your visit comfortable and kept you informed while your truck was being serviced. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your continued support over the years.
Sal Pappalardo
General Manager
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