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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,323 Reviews
Call Service Center (262) 346-9894

1,323 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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September 14, 2024

Great customer service and communication while my vehicle was in their care! I highly recommend. More

by trforrest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if John or our team can be of further assistance. Joe Hohmann Service Manager 262-338-3379

September 12, 2024

I have had a good experience working with this dealership and always trust that they will complete the job the way it should be done. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 12, 2024

Came in for 3 recalls. I said i did not need anything else done but the recalls. They took out my air filter to see if i wanted to get a new one. I told them i did not. More

by Brad W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, Brad, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann Service Manager 262-338-3379

September 11, 2024

Kept me informed of repair progress. Worked to find coupon discounts for me on repairs. More

by dshuesemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 05, 2024

The dealership was clean and cool on a hot day, and the salespeople were extremely helpful especially Michael Nuernberg. More

by CJ
Recommend Dealer
Yes
Employees Worked With
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Weathers
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Sep 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 31, 2024

Service writer was great at keeping me updated on what’s going on. And it seems that the mechanic that was working and doing the repair kept my vehicle clean and seems to be running great. More

by ES202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

August 29, 2024

The service was quick. Thank you. Will definitely be continuing our service at this location. More

by Tattoodwinesnob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. Tyler and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

August 28, 2024

Service has been improving. Last 2 times I dropped off my vehicle and was done before the estimated time given for repairs. More

by jamieandbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Jamie and Bri! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 28, 2024

They work very hard to achieve customer satisfaction. Their staff is friendly and very conscientious More

by sallts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 27, 2024

Angie 👸🏼 was awesome and service squeezed me in and everything was really quick. Thank you.! More

by Surfsuppcl0991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Surfsuppcl0991 responded

I love coming to this location and working with Angie specifically! She is extremely thorough, Communicates amazingly and is always extremely polite! Anyone would be lucky to work with her!

Aug 28, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that Angie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

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