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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,306 Reviews

1,306 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 01, 2024

Very pleased with the service. It was fast and he even answered my questions about some additional service items. More

by N9EDQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! John and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

September 24, 2024

The mechanic broke a price of my door and I was told there will be no charge. On my bill I was charged $189.89 for the part. I think that is xxxxxxxx!!!! More

by LORENW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Howey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Hohmann Service Manager 262-338-3379

September 18, 2024

Efficient. Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar More

by SHAEUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

September 14, 2024

Great customer service and communication while my vehicle was in their care! I highly recommend. More

by trforrest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if John or our team can be of further assistance. Joe Hohmann Service Manager 262-338-3379

September 12, 2024

I have had a good experience working with this dealership and always trust that they will complete the job the way it should be done. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 12, 2024

Came in for 3 recalls. I said i did not need anything else done but the recalls. They took out my air filter to see if i wanted to get a new one. I told them i did not. More

by Brad W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, Brad, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann Service Manager 262-338-3379

September 11, 2024

Kept me informed of repair progress. Worked to find coupon discounts for me on repairs. More

by dshuesemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 05, 2024

The dealership was clean and cool on a hot day, and the salespeople were extremely helpful especially Michael Nuernberg. More

by CJ
Recommend Dealer
Yes
Employees Worked With
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Weathers
Sep 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 31, 2024

Service writer was great at keeping me updated on what’s going on. And it seems that the mechanic that was working and doing the repair kept my vehicle clean and seems to be running great. More

by ES202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

August 29, 2024

The service was quick. Thank you. Will definitely be continuing our service at this location. More

by Tattoodwinesnob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. Tyler and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

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