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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,323 Reviews
Call Service Center (262) 346-9894
Today: 7:00 AM - 5:30 PM Closed Now
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1,323 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 23, 2024

The service dept did a very good job on my 2024 Ford Edge on Oct 21 2024. The young gal Angelika went above and beyond to help with Ford Pass and I was able to have the bronze service done at NO cost to me. More

by diamond416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much, Diamond, for your kind words for Angie and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

October 23, 2024

Easy to get appointments. Nice people and waiting area. Kept me updated during the appointment More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

October 21, 2024

Customer service & shuttle is great. Had a bug guard put on and disappointed with the two sided tape showing outside of the guard. Looks sloppy. More

by fureverfashionbyapril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

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October 18, 2024

Good experience all around. Dropped off, got a loaner and work was done in a timely manor. More

by ERIKK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Erik, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

October 17, 2024

They have always been helpful and accommodating when I've needed it but some salesmen I'm leary of. More

by dth7173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Bales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

October 17, 2024

Service department was knowledgeable and efficient. Easy in and out appointment. Customer service was super polite! Highly recommend! More

by Judygeldnich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peaches at check out was super nice as well.
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Oct 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Judy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

October 16, 2024

Good and quick service. I would definitely go to this dealership in the future for any other services. More

by CRAIGMARINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much, Craig, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

More
October 14, 2024

Very friendly place to go to Good service and quick service Very clean environment and great people More

by pleepearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

October 14, 2024

Always is a pleasure taking my car there. People are friendly and easy to work with. More

by BBAUMANN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

October 12, 2024

The staff was very friendly and helpful. The mechanics seemed very knowledgeable and showed progress along the way More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd
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Oct 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Danny, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Joe Hohmann Service Manager 262-338-3379

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