Gordie Boucher Ford Lincoln of West Bend - Service Center

Always friendly and professional. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. More

I was told by representative I would be in and out for a 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representat 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representative to remind them I was here. I was told paperwork must have been misplaced. The Service Manager found my warranty work as my original service rep went to lunch. 10 minutes later a Christmas tree plastic screw and tailgate bumper was placed back on my truck. I was Disappointed as I usually go there for all my work and I was told I would be in and out because it was a quick fix but needed a tech to screw in screw to be covered under warranty. More

Great customer service in the service dept both techs and customer service and drop off vehicle and customer service and drop off vehicle More

Very knowledgeable about what was wrong with our vehicle. They also worked with our warranty company to get all our repairs covered. Very satisfied! They also worked with our warranty company to get all our repairs covered. Very satisfied! More

Everyone is courteous and respectful. I don't like the fact that separate appointments are always required to get additional work done when other potential problems are discovered, which I don't like the fact that separate appointments are always required to get additional work done when other potential problems are discovered, which could be handled while the vehicle is already in the shop. More

Love that everyone knows me by name, is friendly and communicative of what is going on. communicative of what is going on. More

everything was quick and efficient. The wait room was comfy and offered beverages and snacks. The work was done quickly and John explained it all clearly. the only negative was that The wait room was comfy and offered beverages and snacks. The work was done quickly and John explained it all clearly. the only negative was that the car wash didn't work! More

I was checked in quickly and my vehicle was done quicker than they said. Everyone including the guy that moves the cars and cashier were very nice to me and my dog. than they said. Everyone including the guy that moves the cars and cashier were very nice to me and my dog. More

They went above and beyond to make sure that my truck was fixed right along with keeping me informed on the entire process. fixed right along with keeping me informed on the entire process. More

The service from the very beginning,, totally Professional. John was very thorough with all the details. He was great. I look forward to working with him in the future. Thank you. 😊 Professional. John was very thorough with all the details. He was great. I look forward to working with him in the future. Thank you. 😊 More