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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,211 Reviews
Call Service Center (262) 346-9894

1,211 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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April 16, 2024

Terrible service, took 2 weeks to get my truck repaired. I was not contacted by the staff, I had to call them to find out when my truck would be ready. More

by Papaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wilson
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Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Papaj, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

Helpful
April 16, 2024

Wait time was minimal and I was kept informed of the progress on my vehicle More

by sreynolds1713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
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Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. Angie and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

Helpful
April 11, 2024

Goodies Boucher has always been curious and attentive of all my needs and wants from looking at cars to the purchase and oil change. Thank you! More

by DLSHEFFIELD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Meyer
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Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

Helpful
April 10, 2024

The service is always great. But the pickup and delivery of our car is even better. The new touch of a video was a total surprise. Congratulations! More

by HBRODZELLER
Recommend Dealer
Yes
Employees Worked With
Dirk
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. Dirk and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

Helpful
April 10, 2024

Staff was informative and understanding of my questions and concerns. Loved my experience here! Highly recommend More

by ALLISONBERGMANN
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey ;
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Allison, Thank you for your very kind review. Nicolas, Corey, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

Helpful
April 09, 2024

bad service. ...went in for an oil change & ended up with a water pump AND a $1000 dollar bill! More

by SLHEXT2720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

Helpful
April 06, 2024

Great Service done in very timely & satisfying fashion😜🤙🤙Definitely caring about the customers & quality of work done🤙🤙 More

by cdreher22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if John, Joseph, and our team can further assist.

Helpful
April 06, 2024

Pleasantly uneventful. People were very courteous. Clean waiting room. Good snacks. Quick and easy access More

by HANDEJOHNSON
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nuernberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Greenhalgh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Brasted
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Robles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Ryan Zurakov
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Apr 07, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
April 04, 2024

I was treated very professional and will continue to use Gordie Boucher for future repairs More

by RANDY2907
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
Report | Print
Apr 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Randy, we pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We're looking forward to your next visit with us!

Helpful
April 03, 2024

Everyone is friendly. Did what they could to make the deal that worked for us. More

by MAYER.JIM
Recommend Dealer
Yes
Employees Worked With
Richard Love
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Apr 03, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello Jim, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
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