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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,324 Reviews

1,324 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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August 08, 2024

I can always trust the work I have done at Boucher and the service writers are always so Bnice and helpful. More

by Ljohnson1417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Weathers
Aug 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

August 08, 2024

John did an excellent job getting the parts we needed ordered and in a very speedy time frame. Thank you John!! More

by Lindsay_russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Lindsay, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with John here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 08, 2024

Very helpful and friendly. Service was timely and finished when they said it would be. More

by shjar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 03, 2024

Love the cubicles so I could work during maintenance! Also, price was cheaper than quoted! More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

July 31, 2024

The team did a great job diagnosing and fixing a repair that a different shop messed up. More

by jpliegl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

July 30, 2024

Always helpful and will work with us to figure out an issue. Great at communicating with us on any delays. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review, Cheryl. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

July 05, 2024

Michael was a pleasure to work with he came in early to do paper work so I could get to a family get together the day I picked my truck up More

by CHARLIE.SUMM
Recommend Dealer
Yes
Employees Worked With
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, Charlie, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

July 04, 2024

Friendly service but not very reliable They can be disappointing. Check others before committing to Gordie Boucher More

by RALJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Hohmann Service Manager 262-338-3379

July 04, 2024

Gordie Boucher had my vehicle for 2. 5 weeks only to get it back with two concerns not repaired and one concern (cracked seat) poorly, very poorly repaired. Was told that I need to bring More

by Matty
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Howey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Matty, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Hohmann Service Manager 262-338-3379

June 18, 2024

Gordy Bouche always takes good care of my cars. They always do the work in a timely manner. And I love the free car wash when they're done. They are very professional and friendly and always let yo More

by Laurie J
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Laurie, for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again! Joe Hohmann Service Manager 262-338-3379

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