Gordie Boucher Ford Lincoln of West Bend - Service Center

The team took care of my problem with the computer message that showed up on the F150 on the same day. Fit me in on the next days schedule to check the communicate. Also did Ford updates that were s message that showed up on the F150 on the same day. Fit me in on the next days schedule to check the communicate. Also did Ford updates that were showing up for the truck. Very professional. thank you More

I have been using thws guys for years, and they always do a great job. a great job. More

The gang at Gordie always take great care of me. Thanks to Tom for taking care of my truck Thanks to Tom for taking care of my truck More

I took my 2024 Ford Edge in for a recall and was told it would about an hour and was out in less than hour. Kim is an outstanding service rep, she went to bat for me when there was an issue a couple years b would about an hour and was out in less than hour. Kim is an outstanding service rep, she went to bat for me when there was an issue a couple years back with my Ford Fusion and Im so happy shes back in West Bend, what an asset for this dealer!!! More

John did a good job of keeping. Me informed of the work being done.very friendly and personable. Me informed of the work being done.very friendly and personable. More

Had a battery replaced, covered under warranty, smooth, easy transaction. Quick too! Would highly tecommend. easy transaction. Quick too! Would highly tecommend. More

Great customer service. Salesman knew the inventory. Will definitely be a returning for future purchases ! Salesman knew the inventory. Will definitely be a returning for future purchases ! More

The Gordie Boucher Dealership in West Bend was very proactive in taking care of me as a customer. John Zieja was very pleasant to work with and he took care of me every need. The concierges were very f proactive in taking care of me as a customer. John Zieja was very pleasant to work with and he took care of me every need. The concierges were very friendly and helpful. They had a courtesy vehicle to take me home after I dropped my vehicle off for repairs and again to come and get me to take me back to the dealership when my vehicle was repaired. John kept me in the loop as far as repairing my vehicle. He took care of the warranty and getting the parts needed, and also let me know what I needed to pay. After my vehicle was repaired and I returned to the dealership, John asked if there was anything else I needed and if everything was ok, took me to the paying section and vehicle keys. I would especially like to thank John Zieja, my Service Consultant for taking excellent care of me, and Andris Kursietis, the concierge for driving me. I would like to thank the Gordie Boucher Dealership of West Bend for taking excellent care of me! More

Always friendly and professional. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. More

I was told by representative I would be in and out for a 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representat 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representative to remind them I was here. I was told paperwork must have been misplaced. The Service Manager found my warranty work as my original service rep went to lunch. 10 minutes later a Christmas tree plastic screw and tailgate bumper was placed back on my truck. I was Disappointed as I usually go there for all my work and I was told I would be in and out because it was a quick fix but needed a tech to screw in screw to be covered under warranty. More