Gordie Boucher Ford Lincoln of West Bend

Oil Change Made the appointment, showed up, checked in, within 45 min. was back on the road after oil change, tire rotation, wash and a quick review of what was Made the appointment, showed up, checked in, within 45 min. was back on the road after oil change, tire rotation, wash and a quick review of what was done on the vehicle. More

rear wiper they did an oil change, but when the car got washed, the rear wiper got broken, they fixed at no charge and did a great job. thanks to Ken and Angie they did an oil change, but when the car got washed, the rear wiper got broken, they fixed at no charge and did a great job. thanks to Ken and Angie for being so professional More

used yukon sale i had a good experience, but, i felt a little rushed. otherwise i would have asked about the badly worn seal on the drivers door and the burnt out lig i had a good experience, but, i felt a little rushed. otherwise i would have asked about the badly worn seal on the drivers door and the burnt out light by the rear plate More

Friendly service I have no complaints. The work on both my vehicles was completed in a timely manner and for the amout quoted. Appreciate the car was and well stocked I have no complaints. The work on both my vehicles was completed in a timely manner and for the amout quoted. Appreciate the car was and well stocked waiting room. More

Great service Kim was very friendly and helpful. I would recommend them to all my friends and will definitely be returning for all my service needs.. andrew Kim was very friendly and helpful. I would recommend them to all my friends and will definitely be returning for all my service needs.. andrew More

Good car buying experience We initially found our vehicle on the Internet and when we indicated our interest we received a prompt response and invitation to visit the dealership We initially found our vehicle on the Internet and when we indicated our interest we received a prompt response and invitation to visit the dealership to see the truck in person. At the dealership we were introduced to sales team member John Montag who was fantastic - personable, knowledgable, responsive and honest. The vehicle had a few minor issues that needed to be addressed and the dealership readily agreed to repair those items which gave us a high level of comfort with Gordie Boucher West Bend and confidence in our purchase. We were pre-apprived for vehicle financing but Keith in the finance department got us an even better deal on financing. Overall, one of our best vehicle buying experiences ever. More

Oil change Easy to schedule, courteous service assoc., completed in a timely manner and at a great price. And I have always had Boucher service my vehicle. Easy to schedule, courteous service assoc., completed in a timely manner and at a great price. And I have always had Boucher service my vehicle. More

Two days & 3 of the 6 items have been repaired Repairs requested 1. Oil change -completed & billed me. 2. Windows auto up, adjust memory - completed under warranty. 3. Replace engine block heate Repairs requested 1. Oil change -completed & billed me. 2. Windows auto up, adjust memory - completed under warranty. 3. Replace engine block heater cord - completed under recall. 4. Check wheel alignment - “sorry no time” . 5. Door latch anti-freeze recall - “sorry no time”. 6. Seatbelt tensioner recall - “sorry no time” I called ahead to schedule an appointment. Spoke to Rick and told him about my requests so they could take care of all the items. I also explained to Rick it’s a 40 mile trip for me one way (( 40*2drop&pick service auto=80+(40*4my ride there&back=160)=240miles). I went to local Ford dealers before this. They would eagerly change the oil but had difficulty finding time to do recalls and warranty repairs. Somewhat made reference to go we’re I bought the vehicle. The following week I took my truck in the day before to drop off. Two days later Half the items were corrected. Loved the salesman Harry Lakric. Sold me what I ordered. Not to pushy but informative. More

Annoyed I was scheduled to pick up my vehicle on Wednesday and did not feel my questions were answered. I don’t feel finance and sales communicated and ended I was scheduled to pick up my vehicle on Wednesday and did not feel my questions were answered. I don’t feel finance and sales communicated and ended up not hearing from the dealership (sales manager) until after my pick up time. I would have taken my business elsewhere based on that experience but I didn’t want my credit to be ran again. Still confused on MSRP. Also was supposed to have a hitch installed was told I would receive a call to schedule and have not heard from anyone. This dealership is just concerned about that sale and lacks high touch customer service. More

Great vehicle buying experience! Zeke and anyone else that we worked with throughout our buying process were amazing!! We would definitely recommend them to anyone looking to buy a ve Zeke and anyone else that we worked with throughout our buying process were amazing!! We would definitely recommend them to anyone looking to buy a vehicle. We live 2 hours away and wondered if we should buy a vehicle that far away, but we are so glad that we did! More