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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,888 Reviews

1,888 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 30, 2023

Everything went very smooth. I thought the new video feature was really cool. I have never been sent a video of underneath my truck, so really neat to see. No complaints here! More

by jeffhunter91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jeff, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 28, 2023

The people are always great. The service is always excellent. They always seem to get me in and out the door quickly. More

by CORYTSHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

May 26, 2023

WOWSER! First time having the video of what was done. Super cool experience. Thank you for that and all you do! More

by SHILOT75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2023

Everyone I interacted with in the service department was helpful, friendly, and professional. Happy with my experience at Boucher Ford Janesville. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Scott, and don't hesitate to let us know if we can be of further assistance.

May 24, 2023

Brian took care of the nail that I picked up in one of my tires recently. The job was done faster than he told me it would take, there was no charge and he washed my car as well. I always get the best servic More

by LZBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 24, 2023

Logan did a great job with the selling the vehicle to use, great service and very detailed focused on my first oil change. More

by BRIANCOLLOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Stevens
May 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Logan was able to help, and we hope to see you again!

May 24, 2023

Great dealership. My only recommendation would be to increase the Mazda selection and outline the cost throughout the process. Mr. Zipperer went out of his way to make More

by DLAMAR0169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Joe and our team here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

May 23, 2023

Charged hundreds to be told the problems were not covered under extended warranty BAD GLASS what is that. Never been charged at another ford dealership for looking at a problem with my truck. Really 165.00 p More

by ADSIT601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Sean Tompkins, Service Manager 608-754-5511

Jun 28, 2023 -

ADSIT601 responded

I have been told by my extended warranty people that you will no longer service my truck that I have to look elsewhere.

May 23, 2023

allways a pleasure to go there and have my f150 worked on by your Service Dept. More

by RMITC1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 23, 2023

It was a great experience. The whole team from sales, finance and management were easy to work with. I will definitely be back for my next vehicle and will recommend Gordie Bou More

by Steve
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Stevens
May 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Steve! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville.

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