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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,888 Reviews

1,889 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 27, 2023

It was okay but did not fix the problem I was having with the truck More

by WILEDRUM
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. Please don't hesitate to reach out to us directly if we can be of further assistance, we are always happy to help!

June 26, 2023

I loved how quick easy it qas to get the car that i wanted fast and in my budget More

by BRANDUS1993
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

June 26, 2023

I have all of my services done at Gordie Boucher Janesville. Scott Olson the Master Technician and Elisha in Service are top notch More

by 93MUSTANGGUY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Olson
Jun 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad to hear that Scott and Elisha were able to help, and we hope to see you again!

June 23, 2023

The part that disappointed me was they were not able to do all that I asked when I set up the appointment. I wished I was made aware ahead of time. More

by TERIK0
Workmanship
Recommend Dealer
Yes
Employees Worked With
unknown and my email does not tell me
Jun 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 19, 2023

Multiple issue for a minor fix and seemed unorganized the multiple times I had to come back More

by KODIE4194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here, therefore, please reach out directly to Sean Tompkins, Service Manager, at 608-754-5511 at your convenience so that we can discuss your experience further. Thank you for your time, and hopefully, we can get to the bottom of this.

June 19, 2023

Pleased with the prompt attention to our purchase of a used truck with Eric and with the detailed review with the finance manager Reilly. More

by CCFREEHAUF
Recommend Dealer
Yes
Employees Worked With
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
Jun 20, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2023

Do a very good job - Very happy with the service - Gladly will be coming back More

by ddwilk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

June 16, 2023

Installed new valve body in trans but DID NOT clear the code. Trans is also shifting funny. More

by 84GRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts depth is the best
Jun 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact Sean Tompkins, Service Manager, at 608-754-5511 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 16, 2023

Love my Ford Trucks but can't say much about Fort Service after the sale since they can't supply parts needed for repair. Very disappointing to have to buy a new vehicle due to the fact that parts are on ind More

by BROGEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Borchardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and we're sorry to hear that you weren't satisfied with certain aspects of your experience here at Gordie Boucher Ford Lincoln of Janesville. Please don't hesitate to reach out to us directly if you'd like to discuss this issue in more detail. We'd appreciate the opportunity to learn more and address your concerns. Sean Tompkins, Service Manager 608-754-5511

June 15, 2023

Good service sent me a video of the work suggesting a airfilter chang and at the same time called me that the work was done. If thay would have sad it erleyer I would have got the filter. More

by trailerman96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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