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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,889 Reviews
Call Service Center (608) 607-3724

1,889 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 19, 2023

The service members and salespeople are great but I bought a car with supposedly 8000 miles on it and I’m already going to have to put more money into it to repair like 5 different things. I’ve been ro More

by BLAKEOXLEY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Aug 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sean Tompkins, Service Manager 608-754-5511

August 18, 2023

the service crew are professional and have excellent customer service. i will come back again More

by RodgerD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Rodger! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville.

August 18, 2023

Brian in service dept was very friendly an thorough in explaining the problem of my car. It was still under warranty. Kept me informed when the part would be in. He worked around my schedule to get my car More

by WILMA.ZOMER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian In Service Dept. 5 Star
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Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Wilma, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 18, 2023

Great service! !! Tim, the mechanics and shuttle service went out of their way to accommodate me. They are what keeps me coming back. More

by steve.firnbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out, Steve. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

August 18, 2023

Service Dept rocked it! I have an emergency and they walked me through and made me feel herd. I cannot thank them enough! More

by loriakared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Aug 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

August 16, 2023

Fast service! !! They do a great job at customer service!! Thank you service team for doing an excellent job! More

by tami.kalepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 12, 2023

No respect for the customer and their time. When an appointment for service is made, honor it! More

by DMALKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins, Service Manager 608-754-5511

August 10, 2023

Friendly staff at this location and a quick appointment. I appreciate the video explaining my car maintenance. More

by Ebackes92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us feedback! We're happy to hear the video was helpful.

August 08, 2023

very good experience; joe warne and samntha were very helpful; very good staff and shop. More

by TPO3133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

August 05, 2023

Good service people seemed nice but the prices at the establishment are out of control. More

by Kenneth.mcneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you. Sean Tompkins, Service Manager 608-754-5511

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