Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,891 Reviews
Call Service Center (608) 607-3724

1,891 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
September 12, 2023

Great communication. They followed up with Ford to submit warranty claim and made it very easy for me. More

by MILLDAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cas, Service Dept
Report | Print
Sep 13, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 11, 2023

Fantastic service from start to finish. So much better than another dealership in the area. The entire team was so helpful and polite. This will be my dealership of choice going forward. More

by Msbfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 10, 2023

Staff is always prompt and welcoming. The only thing was it took 45 minutes to install new wipers. But I'm sure like everywhere else staffing is an issue. Overall, good service. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Ann, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 09, 2023

Took 20 minutes just to get checked in and sign work order. Paid for the $120 oil change and vehicle inspection. No one noticed the burnt out turn signal. More

by casper54701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Sep 14, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Service: Sean Tompkins, Service Manager 608-754-5511

September 09, 2023

Alicia was great in keeping me up to speed on my car repair. She was friendly and courteous and my car was ready at a reasonable time. More

by Victoria O'Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Victoria! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Elisha met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come!

September 09, 2023

Dakota was very helpful and accommodating. I told him I had a tight timeline and he got my car in and out with plenty of time and even managed to squeeze in one extra important maintenance ele More

by ShriSteep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that Dakota had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 09, 2023

Need more oil change techs. I should not have to go to the Nissan dealership for services. More

by RCPUMILIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins, Service Manager 608-754-5511

September 09, 2023

. Friendly, kind and helpful.waiting room clean and plenty of room. Pleased with work done. More

by grandmamaryclay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Mary, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

September 08, 2023

Love taking my car into gordie Boucher Janesville car is worked on quick an at a reasonable price !! More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Jessica, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

Got car in shp on time. Great communication about condition of car. Such a good service to be able to pick up and deliver back to house in a timely matter. More

by CHERRON9676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

1
...
87
88
89
...
190