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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,892 Reviews
Call Service Center (608) 607-3724

1,892 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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September 15, 2023

Service was good. I’m glad the paper mat is put down and plastic is put on my seat. But I wish those items are removed when service is completed.. More

by debra.ann1953
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

September 14, 2023

Great service, quick in and out, competitive prices, would definitely recommend to friends and family!! More

by SEAN2218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Sean, and don't hesitate to let us know if we can be of further assistance.

September 14, 2023

Good people. Good work . Easy to make appointments. Get in at your convenience . Nice atmosphere. More

by SNFLSUE0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2023

I was told I would receive new tires and have two bald tires from purchase. In the paperwork it was stated that my car would come with 4 new tires, new wipers, and a full tank. I have called and am suppos More

by jameswatson052105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Butler, Logan
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Sep 20, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, James, we would appreciate the opportunity to address your concerns. Please contact Sean Tompkins, Service Manager, at 608-754-5511 at your earliest convenience.

September 14, 2023

Great service and very friendly! Had an answer for all my questions and got everything done in a timely manner. More

by leeannrabuck16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 13, 2023

Good job, Gary Boucher I’m putting the module in the vehicle setting it all up and making it work. Thank you guys a bunch. More

by NILESSCOTT5207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Dakota and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 13, 2023

Wasn't happy that the repair was not completed the day I dropped it off More

by restivo.jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Jon, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

September 13, 2023

Jeff Beran is a great guy and knowledgeable about my Ford escape. He was able to answer my questions and assure I was getting good quality service. No complaints. I enjoy the free drinks as well being able t More

by peters.damian.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Beran 5 stars
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Sep 14, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Damian, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

September 12, 2023

Kept me informed of work being provided and cost, along with estimated time of completion More

by ljohnson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Behran
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Sep 13, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

September 12, 2023

Curtious. Friendly and address questions and concerns. Would highly recommend the service department to others. More

by rwileman44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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