Gordie Boucher Ford Lincoln of Janesville - Service Center

Never again. Had my car for 2 months and 2 days. Asked if they could drop off to me and was told "no, it's running on fumes and it won't make it" there was gas in Had my car for 2 months and 2 days. Asked if they could drop off to me and was told "no, it's running on fumes and it won't make it" there was gas in it to begin with. Brian Gerber just sat there when I went to pick it up n pointed where I was supposed to pick up receipt and keys. Had no clue where car was located. Never went over anything with me at all. Window was down after I told them not to mess with it because it needs a regulator. Car was filthy on the outside, but receipt states complimentary car wash. 42 miles were put on it, but receipt states same mileage as it went in with. Worst service I've ever experienced. Highly do not recommend and have told many that. More

I walked in on a Monday morning with no appointment. The staff was accommodating and able to get me repaired and on the road by the end of the day. I cannot say enough positive things about Dakota Sch The staff was accommodating and able to get me repaired and on the road by the end of the day. I cannot say enough positive things about Dakota Schmaling and the Service Department. More

Dale K. Was great to work with and we received a fair price on the trade in. Was great to work with and we received a fair price on the trade in. More

The service was excellent. Unfortunately the dealership was not able to support my heated steering wheel request. Purchased a 402A package in my F150 Tremor and the heated st Unfortunately the dealership was not able to support my heated steering wheel request. Purchased a 402A package in my F150 Tremor and the heated steering wheel was deleted and credited however, I was not informed when purchased. It was on the window sticker noted as a credit but I didn’t realize not having this option as I have in the past with all my Fords as I always buy the top option package for the model. Very disappointed not having the heated steering wheel and for the last 6 months I feel I was just strung along as my sales person was looking for an option through the dealership to support my request. Unfortunately I was told there is nothing they can do! Again, very disappointed…. More

Gordy Boucher is the best dealer I have ever dealt with. Service is great. I always get good service and prices. Service is great. I always get good service and prices. More

U were the second dealership we tried to fix our issue. U succeeded on your first attempt. U succeeded on your first attempt. More

Friday staff. They were able to fit me in at the last minute to diagnose my car and fix the problem all within 20 minutes. They were able to fit me in at the last minute to diagnose my car and fix the problem all within 20 minutes. More

It was easy to get an appointment and my service was great! I really appreciated the video by the technician that was sent to me! great! I really appreciated the video by the technician that was sent to me! More