Gordie Boucher Ford Lincoln of Janesville - Service Center

Dakota addressed of all my needs and was very professional during the whole visit. Made it a point to educate us on our vehicle and got us out in a timely manner professional during the whole visit. Made it a point to educate us on our vehicle and got us out in a timely manner More

While I usually find car shopping stressful, this was on of my best experiences buying a new vehicle. of my best experiences buying a new vehicle. More

Great experience. Service writer was very helpful. When we bought our car, no hassle and good deal Service writer was very helpful. When we bought our car, no hassle and good deal More

In the 10 years that we have worked with them, they have been very helpful and knowledgeable. been very helpful and knowledgeable. More

Great service, knowledgeable service advisor, clean facility , will use this dealer for service in the future facility , will use this dealer for service in the future More

As usual, the service department is busy but well organized, clean and prompt service. It would be nice if you could vacuum the drivers side when you wash the car. organized, clean and prompt service. It would be nice if you could vacuum the drivers side when you wash the car. More

Joe V. excellent salesman. Best part is your FIRST CLASS SERVICE DEPARTMENT. Help is very understanding, and Sean went out of his way to get new battery for excellent salesman. Best part is your FIRST CLASS SERVICE DEPARTMENT. Help is very understanding, and Sean went out of his way to get new battery for my Ford Escape hybrid. Will return to your dealership. More

I recently needed emergency service for my 2018 Ford EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too long, if I had been able to remove the flat tire/wheel from the vehicle. I could not remove one of the lug nuts and needed to have my Edge towed to somewhere for the necessary service. I always have my Ford Edge serviced at my local Ford dealership where I purchased my EDGE. So, I felt the best choice for this emergency service was a Ford dealership. I was not disappointed! My EDGE was towed to Gordie Boucher Ford in Janesville, Wisconsin after the Service Department had closed for the day. The next morning, I went to the Service Department, and was welcomed by Service Consultant, Elisha Lone. She recognized my repair needs and assured me that she would do her best to minimize the interruption of my journey. Elisha explained the swollen lug nuts that prevented me from removing the flat tire/wheel from my vehicle and recommended that I replace them on all four wheels. I considered this to be very valuable advice. The tire was repaired, and the lug nuts replaced in just two hours. A job well done! I'm fortunate and extremely grateful to Elisha Lone for her efforts and advice. She is a valuable asset to Gordie Boucher Ford. And although I don't know his name, I also want to thank the service person who performed the work on my Edge. My experience at Gordie Boucher Ford was 100% positive. More

Guys are very nice and help I’m very happy whit this services tank you services tank you More

I went in for a service and although they completed the recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The wi recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The windshield wiper fluid left unfiled and oil life not reset. Among not being able to find my keys for a few minutes. I may try again, but not what I expected out of a dealership of this caliber. More