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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,892 Reviews

1,892 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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October 26, 2023

Love the dealership, and normally love the service department. Not so happy with this visit, first person I checked with, I ask for an estimate for passenger side mirror (mirror only), and to replace More

by Ruby Klement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Ruby, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

October 26, 2023

All good thanks I don’t text very well bad hands just to let you know More

by NEALCOMFORT
Recommend Dealer
Yes
Employees Worked With
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, we really appreciate your positive review! If you're ever in need of more help, please let us know!

October 26, 2023

They do good work and it's at a fair price. They stand behind their work More

by JMIELKE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

October 26, 2023

I have had my cars serviced here since 2009 and have been very happy with their all around service. Tim Lewis has been especially helpful. More

by shirleylou hollerud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

October 25, 2023

Jeff was very helpful and friendly. The lounge to wait was very nice and comfortable. More

by Logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there are glad that Jeff was able to provide you with such a great experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 25, 2023

They worked me in on short notice on a Saturday witch was very nice.Thank You More

by skfrye
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

October 25, 2023

Everyone was efficient and professional. The work was done in a timely manner. The waiting area was clean and comfortable. More

by RSTEELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

October 25, 2023

I am always satisfied with them. I have been a customer of their's for a very long time. They treat me like family. More

by nleick58
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please let us know if we can ever help you in the future.

October 25, 2023

I am always satisfied with them. I have been a customer of their's for a very long time. They treat me like family. More

by nleick58
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we strive to make sure you have an amazing experience at our dealership. Your satisfaction is important to us! Please let us know if we can ever help you in the future.

October 25, 2023

Very professional. Friendly, understand. Nice. Patient. Great to work with. Polite. Professional prompt response and friendly More

by potatolady63
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
Oct 25, 2023 -

potatolady63 responded

You guys all do a very great job @ what you do everyday. Keep up the great hard work 😃

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