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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,836 Reviews

1,836 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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April 20, 2024

Ford and Boucher fail to back the Escape with a known engine block issue that results in early failure of the vehicle. More

by Ctsorenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Seichter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sean Tompkins Service Manager 608-754-5511

April 19, 2024

I appreciate the fast service! The service area as well as counter team members were courteous and informative. Also, thank you for the video of my vehicle. It is helpful to see it More

by npmuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

April 19, 2024

This is a dealership that stands behind not only there vehicles but also any mistakes made. My last experience particularly was top notch! My truck came back earlier than expected and was clean! That was More

by KEVINVANTASSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out, Kevin. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

April 19, 2024

Appreciated texted video with explanation of problem, solving it and an in-depth explanation of status of parts of the truck. The repair was done in a very timely manner with all concerned being helpful More

by JRDFCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

April 18, 2024

I recently had mobile service on my vehicle. Oil change, tire rotation and new wiper blades. It was easy and quick to get an appointment to have this maintenance completed at my work location. T More

by deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Derose, service tech Mike
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you, Deanna. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

April 18, 2024

Great service and friendly sraff. .Hab d oil change and services done. They got the job completed in a timely manner. More

by WHATSUPJOE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

April 18, 2024

Courteous people. She took the time to videotape car before taking car back. A video tape was sent to me as they checked out the underside. More

by jimboschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

April 17, 2024

My car was serviced the day I had it towed in. Because I had bought the battery there 6 months earlier, there was no charge for the towing nor for the battery. Picking the car up afterwards was More

by Linda g.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

April 17, 2024

This was one of the best dealerships we’ve worked with. Our cars breaks failed on the way back from Naperville to Marshfield Wi. We were stranded in Janesville. Everyone worked hard to get us back on the r More

by Prvb1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the technicians who fixed the problem.
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Paul and Kathy, Thank you for your business and this review. We're happy to hear Elisha and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

April 17, 2024

Great Service and Dakota is a very knowledgeable young man. It’s a pleasure doing business with Boucher. More

by ssgtimallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Dakota and our team appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

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