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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,895 Reviews
Call Service Center (608) 607-3724

1,895 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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November 29, 2023

Anthony and Reilly were so very helpful and knowledgeable. They showed us different options and gave us the time we needed to make this large purchase and showed us the things we needed help wi More

by ACTRUCKING
Recommend Dealer
Yes
Employees Worked With
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2023

Andy was always very helpful and informative. Got me in and out when I was there for the estimate. Overall, car looks great after the work was done. More

by jacobhauser4
Recommend Dealer
Yes
Employees Worked With
Andy
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Dec 01, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

November 29, 2023

Brian is a great service writer to deal with. He was upfront with everything when I first got a quote. More

by AARONSANTAS
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 01, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we are glad that Brian was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 28, 2023

Dakota is by far the best service department employee I've worked with. He's very knowledgeable and takes the time to go over things with my car. More

by JENNYCOHEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Jenny, we are glad that Dakota was able to provide you with such a great experience! Please let us know if we can ever help you in the future.

November 27, 2023

My shroud is hanging underneath my truck. A bolt is missing where it connects it to the frame More

by jamesallen3
Recommend Dealer
No
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
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Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi James, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

November 27, 2023

Poor communication. The phone emails are never listened to or addressed. Had a bad experience with the Ford main office. Talked to service manager at the dealership and More

by TINAWYSS
Recommend Dealer
No
Employees Worked With
Randy Seichter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
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Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our General Manager, Ted Harris, at 608-754-5511 so that we can make this right.

November 26, 2023

Fixed my issues, went over and above to try and help find discontinued tire. Worked in a timely manner More

by 80sgma
Recommend Dealer
Yes
Employees Worked With
Tim?
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Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're pleased to know we have been able to exceed your expectations and really help you out! We can't wait to see you again, have a great day.

November 26, 2023

We've been pleased w any work they have done. Really like the new Mazda addition to the dealership. More

by condoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 25, 2023

Great communication and great service. I definitely plan to be back again in the future for service needs. More

by matthewschaffner78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Matthew, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

November 25, 2023

A pleasant experience, even got a car wash! ! Everyone at the dealership was very friendly! More

by NDMC56
Recommend Dealer
Yes
Report | Print
Nov 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! We're looking forward to your next visit with us!

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