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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,895 Reviews
Call Service Center (608) 607-3724

1,895 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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December 12, 2023

Grest outstanding service friendly people,couldnt have picked a better place to havve purchased my truck.Thank You All. More

by CHRISPRINTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2023

Great service . Very thorough.Clean and friendly people. Would recommend to other people. Thank you More

by terry.olson.dancer.mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Terry, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Thanks again for the recommendation, and have an amazing day!

December 09, 2023

I appreciated the valet service, but not being put hold when calling. Jeff said he called with an update the first time I was there, but there was no history of it on my phone. More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello there, we appreciate you taking the time to leave us this feedback. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

December 09, 2023

Friendly & Professional Dakota Schmaling ordered parts needed as soon as possible so the repair could be completed asap. More

by JUDY.YOSS712
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Judy, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2023

Fair, honest, easy to work with, and trusted Great service and value Wide selection Flexible schedules More

by mbartman
Recommend Dealer
Yes
Employees Worked With
Joe Warne
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!

December 09, 2023

Fast and courteous service. Got the tires I needed the day after I called. Transportation back to my work is a plus. More

by GREGAE9W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Greg, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

December 09, 2023

1... due to the fact that the appointment was at 2:20 and we arrived early. Didn't leave until 3:55... there were no updates for the delay while waiting.... VERY disappointed!!! Very poor customer service. N More

by TWILBERG
Recommend Dealer
No
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

December 09, 2023

They have a good service. They are so kind and they are very respectful with everybody every time you arrive there. More

by Vianeycs2838
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beran
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

December 09, 2023

Although the work I wanted was done I feel because I have a 2002 Ford Focus that I simply was rushed through the process unlike when I'm there with my 2017 Explorer More

by trailerman96
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
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Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we strive to make sure you have a 5-star experience. Please reach out to our General Manager, Ted Harris, at 608-754-5511 so that we can make this right.

December 09, 2023

Very straight forward no nonsense Very straight forward no nonsense. Handled problems immediately and sent me on my way. Explained the problem and total cost. A very rewarding experience More

by Richardmusgrove49
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Dec 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Richard, we always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

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