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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,387 Reviews
Call Service Center (608) 607-3724

2,387 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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February 05, 2025

Very helpful people that do not hesitate to help when you need it. They also are very dog friendly More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Michael, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

February 05, 2025

Excellent service and knowledge! Very personable and friendly! Technicians and staff are amazing as well! Would highly recommend! More

by THEOLINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Theo, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

February 05, 2025

Love how convenient the mobile service is. Will spread the word to my friends and family. More

by StaccatoCS2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

February 04, 2025

On this last visit, I was frustrated with the communication between the service staff and myself but the end result of customer service was good. Overall the Janesville Boucher Ford dealership sa More

by JMSOERGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Timm
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Dakota and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

February 04, 2025

Customer service is excellent! They fixed whatever the issue was and made sure everything was how it should be. More

by Vdub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

February 04, 2025

Kept me up to date on all the things going on with the car and very helpful with everything More

by Barbara Beckius
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Barbara, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

February 04, 2025

That have always taken care of us. Wonderful dealership. Very easy to work with . We would recommend them. More

by DANANDSHIRLEY2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello, Dan and Shirley, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

February 04, 2025

Very helpful and cooperative in meeting my needs. Explained costs and what would be done so no surprises. More

by Ploft82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

February 04, 2025

The service department is excellent. Jake and Dakota are friendly service reps that do an outstanding job maintaining positive communication and explain things clearly. More

by D.BIFULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

February 04, 2025

Sorry for the confusion and thank you so much for fixing it! Greatly appreciated! Jake was wonderful More

by Km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sean Tompkins Service Manager 608-754-5511

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