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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,392 Reviews

2,392 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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February 26, 2025

To slow six weeks to fix is not reasonable. I really can't judge your work as you have had my car since Jan. 7 More

by BRIBEAR1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Zoul
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your experience in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

February 23, 2025

Great dealer with a great service department I've been using for several years. Thanks More

by mccabe.dv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Borchardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

February 23, 2025

Thay always do a great job on my truck and in a timely manner. The place is very nice. More

by Jim P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Jim, Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

February 22, 2025

The service and sales staff were very accommodating and helpful. I appreciated their expertise and experience in helping me purchase my vehicle More

by HERBIE1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Herbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

February 22, 2025

Good communication on status, and when the car was going to take longer than expected to get back a loaner was provided. More

by kclifton5018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Kyle
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

February 22, 2025

Everyone was so friendly and so helpful! From the very first phone call we felt like we made the best choice buying a car through this dealer. We would definitely recommend to all our family More

by Ruper6126
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Ruper, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

February 22, 2025

Very hood salesman nice to deal with and was very hood at selling us the vehicle More

by LARRYMEEKS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Larry, Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

February 22, 2025

All were friendly and respectful. I felt comfortable and well taken care of.. Samantha took time explaining the truck features when I first picked it up and when I returned with que More

by APRILANN1000
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

April, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

February 22, 2025

Not good. I was told cleaning road salt from under car fixed problem. I drove for less than 30 seconds and could still hear the suspension noise. Charged $2 More

by bobfeggestad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Snow
Feb 26, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Bob, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sean Tompkins Service Manager 608-754-5511

February 22, 2025

Joe Zipperer worked hard to find our requirements on a FORD F150…color, trim package, options. More

by Truck Man
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

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