Gordie Boucher Ford Lincoln of Janesville - Service Center

They got my trcuk done in a timely fashion. Even though they were backed up , thanks guys Even though they were backed up , thanks guys More

Fast service, very satisfied. Will definitely be going back for future service when needed. Thank you Will definitely be going back for future service when needed. Thank you More

They have always been certious, polite and helpful. They can usually get you in for an appointment quickly They can usually get you in for an appointment quickly More

Bought my Vehicle less than a year ago and I take it in for a recall and they tell me that there's so many different things wrong with it that basically they sold me a car without telling me the whole trut for a recall and they tell me that there's so many different things wrong with it that basically they sold me a car without telling me the whole truth. More

The team did a great job of researching my camera issue for my Mach E. New models always have their quirks and Boucher took care of me through the the resolution. Evwn offered a car to use when one of th for my Mach E. New models always have their quirks and Boucher took care of me through the the resolution. Evwn offered a car to use when one of the services was going to take a while. More

So friendly, fast and professional. I will be back. They did a great job Completely satisfied. I will be back. They did a great job Completely satisfied. More

Fantastic service, prompt and friendly. They use a plastic cover on the seat and mat for the floor when working on your vehicle. The waiting room is stocked with complimentary coffee, tea a They use a plastic cover on the seat and mat for the floor when working on your vehicle. The waiting room is stocked with complimentary coffee, tea and soda. Plus they offer free WiFi along with a workstation More

Always professional, courteous, and knowledgeable. Never overpriced and they don’t try to make you do something you don’t want to do. Never overpriced and they don’t try to make you do something you don’t want to do. More

Fast friendly. Good job love the video and will return as needed for all the next services Good job love the video and will return as needed for all the next services More

Very poor customer service and communication. Not happy at all! All a runaround with staff. Have been waiting for warranty covered work to be done since May 2021, one being bad rotors (machine wa Not happy at all! All a runaround with staff. Have been waiting for warranty covered work to be done since May 2021, one being bad rotors (machine was down on May 15,2021)had a broke speaker (was “supposedly” emergency back ordered) so they were going to repair both when the speaker came in. Have inquired numerous times and was told speaker hasn’t come in yet every single time. Scheduled a oil change on March 3,2022 for March 11,2022, inquired again and was told they can’t find anything about any of it and they will look into it and call me before they close, never got a call so I asked again at my oil change appointment on March 11. I was told they can find anything about any of it and the service guy I had (Ben) no longer worked there so they couldn’t ask him and now my cars warranty is expired. Was told the best they could do is talk with the Service Manager and see IF maybe they could still do it and back date it to be covered. HIGHLY DISAPPOINTED as all my service etc has always been done here, no where else!!!!! I bet I don’t even get a call about it like they promised. Is this how you treat your LOYAL FORD CUSTOMERS?!?!? More