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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,886 Reviews

1,886 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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March 27, 2020

Dale was very friendly and professional The Gordie Dale was very friendly and professional The Gordie Boucher experience was excellent as usual as I've been there numerous times. Thanks to everyone More

by mrsoco55
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing! We are so glad you had an enjoyable buying experience here at Boucher! Enjoy your new 2020 Ford Fusion!

March 26, 2020

Great team to deal with . Service is always great. Process was quick and efficient. Waiting area is always clean. Love checking out the new gt500! More

by ttegt70
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the review!

March 26, 2020

Called to schedule service for days ahead, but got me in same day. Service was fast, friendly, and thorough. Waiting room was comfortable and convenient. More

by CCOLLINS1997
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are so glad you had a positive experience with our Service Department!

March 24, 2020

Excellent customer service, friendly and informative staff every time - Thank you Ben and (Elisha) in the past. Even the wiser gentleman who sometimes moves cards is just as nice - he leads by example a More

by Morton22
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Mar 25, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are so happy to hear you were provided with exceptional customer service while visiting us here at Boucher! Please let us know if there is anything else we can do for you! We look forward to seeing you again in the future!

Jun 08, 2021 -

Morton22 responded

*cars (not cards - autocorrect). I appreciate your response!

March 24, 2020

Had an appointment for an oil change, and tire pressure sensor checkup. The service tech was rude from the time I got out of my vehicle. she never notified me when my vehicle was finished. I was there a to More

by MARIACHUY28
Recommend Dealer
No
Employees Worked With
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

I am very sorry to hear about your experience, and can assure you that this is unusual in our department. I would really appreciate the opportunity to talk to you and find a resolution. Please call me at 608-754-5511 or email me at sean.tompkins@boucher.com. Thank you! Sean Tompkins Service Manager

March 19, 2020

I had an oil change and tire rotation done. The service advisor was friendly and competent. My truck was done in a timely manner. Thank you. More

by MORGS1971
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are glad you were provided friendly and quality service! Thanks for the review!

March 19, 2020

I was so pleased to call Ben Stewart and he set up pick up and delivery to service my vehicle for a recall. They were very professional. THANK YOU ALL. More

by KINATEDER52
Recommend Dealer
Yes
Employees Worked With
Brett who picked up and delivered it back, Ben Stewart
Mar 19, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very pleased to hear we were able to accommodate to meet your needs! Please don't hesitate to contact us if there is anything else we can do for you!

March 14, 2020

Every thing went as family I have been using this service for 20 years ,I now work with Elisha and she takes care of everything as if it was her own car. Mike B. More

by MLBMRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Your continued patronage is very appreciated, Mike! Please reach out if there is anything else we can assist you with!

March 13, 2020

Very helpful My husband just passed away in February, and this was the first time I had to have our Edge serviced by myself. Service person was very understanding More

by Susan S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Susan, thank you so much for sharing! If there is anything else we can do for you, please don't hesitate to contact us!

March 11, 2020

Elisha helped me out step by step what my car needed to be worked on. She is very professional and definitely very smart! Thank you for a great experience. More

by Bre
Recommend Dealer
Yes
Employees Worked With
Elisha
Mar 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We love to hear about our service department being as transparent as possible when it comes to all your vehicle needs! Thanks for sharing, Bre!

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