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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,886 Reviews

1,886 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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April 17, 2020

As always easy and efficient in and out waiting room clean coffee good read Janesville gazette always like that distancing good great overall thanks for careing More

by SNOWAPACHE
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Apr 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

April 16, 2020

1600 in two weeks ,ball jointson a truck with 32000 shouldn't be worn out and to have e brake removed as the cheaper option is xx .just a xxxx design by Ford, it will be the last one I buy More

by TSCHILLER60
Recommend Dealer
No
Employees Worked With
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

I am very sorry to hear that your disappointed in your trucks performance, but from all of our interactions, I thought you were happy with the service that my team provided you, and were happy with the quality of work performed. Although you only have 32,000 miles on your truck, the fact that the suspension components are over 10 years old does allow time for seals, boots, and grease to deteriorate, causing the need for the replacement of components that rely on them. I would hope that you’ll reconsider the low rating that you gave US at Gordie Boucher Ford, as I truly believe that we provided excellent service, and that your frustration is more with the truck itself. If there is anything I can do, or you’d like to discuss further, please call me at 608-754-5511. Thank you! Sean Tompkins Service Manager

April 15, 2020

Great service and great team that is working there. Elisha was a great service writer. I’ll be back to go thru elisha again for maintenance on my edge. More

by KRSTN_SALZWEDEL
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled Elisha provides you with great service!

April 15, 2020

Timely service Last minute decided on oil change. Was able to get in and out in short period of time. Service people were very good and doing what needs to be done, More

by REYNOR8502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing!

April 11, 2020

Great service. Went in for oil change and mechanic found a leak in the oil pan. Replaced oil pan two days later under warranty and got a free oil change. More

by GRESKOCLAN326
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing your positive service experience with us! We hope to see you back in the future!

April 10, 2020

Thanks for getting me in on short notice Randy. I work in Verona so the accommodation was very much appreciated. Service was timely and always friendly. More

by ERICPROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Glad to hear we were able to take care of you at Boucher, Eric!

April 10, 2020

I’ve always had good service, Randy does a great job getting my car in and out quickly. Maybe interested in a new explorer lower end not the high end. More

by TLHATCH
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the review! Please reach out to us at 608-754-5511 or visit Boucher.com when you are ready to start your Ford Explorer search!

April 09, 2020

Tim was great! Got my vehicle in checked in quickly and the service was done in a timely fashion! Thank you everyone at the Service Dept! More

by ROSARIOM583
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are glad our Service Department could take care of all your automotive needs!

April 09, 2020

Great dealership! Always friendly, helpful, courteous and thorough! I will always come to this dealership! Joe Waren is my salesman I use everytime!!! Thanks again all of you! More

by MAGCAP
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Joe is such a pleasure to work with! Thanks for sharing!

April 08, 2020

service was excellent - only wierd thing is that the antenna was taken off the car and placed on the passenger seat. I will reinstall it. More

by MRUMPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Slack, Mike Hedden, Tom Bordner, Jake Eldred, Same Hedden
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