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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,374 Reviews

2,374 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 17, 2022

Service was excellent and parts were quick to arrive. Communication could be slightly better when the vehicle was complete. Also, for some reason, my car did not get a wash. More

by Kman198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review! We’ll make note of your feedback for future services!

June 16, 2022

Very fast service for the "works" oil change, and getting a car wash included really makes the service visit nice. More

by DRC82964-B
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2022

The team is wonderful to work with and offer friendly, consistent customer service. We will be life long customers! More

by URLACHER1001
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Nischke
Jun 08, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the feedback! We appreciate your loyalty!

June 07, 2022

Could not be more pleased with the way I personally was treated as well as the outcome of the service I received. I took advantage of Boucher's service at home in my driveway. What I realized was that the More

by radevoe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks Kurt - absolutely the best.
Jun 08, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled to hear that our service department went the extra mile for you! Please let us know if there is anything we can do for you moving forward!

June 05, 2022

My car was ready as promised. Very good service. Parts were ordered that needed. I will be back. More

by DEERFOOTCN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2022

Always honest fast accurate service. Alisha is excellent a real Unicorn. Sales is very responsive, Myrick keeps in touch on my order for a new Corsair. More

by BILLANDCAROL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myrick Hermanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2022

Has always been a great service department,staff included. waiting room is comfortable and clean. More

by DEVILDOG2120
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the feedback!

June 02, 2022

The service at Gordie Boucher is always very good and professional, every time I have my car serviced by them! Good Job! More

by RDAVIS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We are so happy to hear this. Thank you for your business!

June 01, 2022

The mobile service for the airbag recall item was a great option. Much more convenient than going to the dealership. More

by DMOETZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name.
June 01, 2022

I had my entire car rebuilt last year my AC still did not work after that. I was told it would be $200 to even get it looked at. More

by OLIVAS.RACHEL1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello Rachel. In looking at your previous repairs, it does not look like we did anything with the air conditioning. However, if the repairs that we did left your air-conditioning inoperative, we would certainly stand behind the repairs that we performed both parts and labor and correct the problem. If, in diagnosing your air conditioning, we find that they are not related, there would typically be a diagnosis charge. We would be more than happy in this case though, to waive the diagnosis fee if you would like us to look at your car. Please contact me directly to arrange an appointment to get this done. Thank you! Sean Tompkins Service Manager Gordie Boucher Ford Lincoln Mazda Sean.tompkins@boucher.Com

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