Gordie Boucher Ford Lincoln of Janesville - Service Center

I typically have very good experiences here with the service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting room for over THREE HOURS with majority of the staff NOT wearing masks. The service advisor explained to me that the technicians were performing a recall on a door latch. I explained that I already took care of the recall several years ago at another dealership. The service advisor responded and said it was a "recall of a recall'. I will admit, it was very proactive of them to perform the recall inspection in addition to the tires. This is the type of initiative I would like to see in a dealership and still would come back for service. In the future, I would like to see the service advisor to notify their customers of a ballpark estimate of how long they will be waiting; ESPECIALLY in the midst of a pandemic. It is same same thing when waiting for a table at the restaurant or in the waiting room at a medical clinic. Having that open line of communication will set the expectations of waiting with the customer. I feel like the communication was absent in this visit. Please improve. More

Good customer service:-) Keep up the great job! My EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 More

Best dealer around. I drop my vehicle for the day. They take me to work. They sometimes drop my vehicle off at my work when completed.i sometimes get a compliment wash take me to work. They sometimes drop my vehicle off at my work when completed.i sometimes get a compliment wash More

Was very easy to deal with helpful courteous and knowledgeable found me the best financing and fixed the minor problems with the vehicle everything went fine knowledgeable found me the best financing and fixed the minor problems with the vehicle everything went fine More

The associate was very nice & they got my oil change done in only 30 minutes! Even got a complimentary car wash. The manager even gave me his card and told me to call for any questions. in only 30 minutes! Even got a complimentary car wash. The manager even gave me his card and told me to call for any questions. More

They worked on my truck in a timely fashion. The truck is operating very well. I will be back when needed. I don't know what else you want me to say is operating very well. I will be back when needed. I don't know what else you want me to say More

good service, work done in timely but had to wait for paperwork and keys(lunch time)good vehicle wash the little extra was a nice touch paperwork and keys(lunch time)good vehicle wash the little extra was a nice touch More

It took 4.5 hours for an oil change and tire rotation. Pick up was at 11, which was 4 hours to begin with and it wasn't ready until noon. My wife took her vehcile in their today and they are telling her t Pick up was at 11, which was 4 hours to begin with and it wasn't ready until noon. My wife took her vehcile in their today and they are telling her things she needs to get fixed and replaced, when they were just completed within a coulple months from a different service center. This is not the first time they have tried to take advantage of the situation by squeezing money out of us. Even another woman standing by my wife hearing the service guy talk, stated she hates coming in here because they " prey on us women". This is the first time I have written a review for Gordie because this has happened multiple times and hopfully this might change something. More

Good service from people I can trust...The work is always done in a timely manner ....I feel safe at Gordie Boucher during this covid crisis. done in a timely manner ....I feel safe at Gordie Boucher during this covid crisis. More

They are the best they make you feel like your family . Sean is totally outstanding, Elisha is very knowledgeable extremely caring . Ben explained everything completely . Sean is totally outstanding, Elisha is very knowledgeable extremely caring . Ben explained everything completely . More