Gordie Boucher Ford Lincoln of Janesville - Service Center

Friendly staff with easy online appointment booking! Bountiful refreshments and short wait time. Would recommend getting serviced here! Bountiful refreshments and short wait time. Would recommend getting serviced here! More

The repair was fairly straight forward. brake sensor warning light. Dropped it off on Sunday and didn't get it back till Wed. - Dealer should have had better repair stock in inventory - brake sensor warning light. Dropped it off on Sunday and didn't get it back till Wed. - Dealer should have had better repair stock in inventory - Dealer should have prioritized the vehicles being repair better Picked it up on Wed after shop was closed. The warning light still was on so it was obvious that a test drive wasn't performed. Required an additional drop off to complete the repair. More

Warranty service visit. Had my new F150 in the other day for a couple of items that needed to be corrected. Tim Lewis promptly checked me in and assured me they would be tak Had my new F150 in the other day for a couple of items that needed to be corrected. Tim Lewis promptly checked me in and assured me they would be taken care of pretty quickly. The one item wound up taking a little longer than expected but Tim came out to the waiting area and kept me informed of the progress. It was completed in about two and a half hours which i did not think was unreasonable at all. Both Tim (Service writer) and the technician (Thomas) were very friendly and informative, Great staff to work with. Waiting room was clean with coffee and bottled soft drinks. More

Outstanding. Work was completed on time. Loud clunking due to broken struts. No more clunking. Great experience. Work was completed on time. Loud clunking due to broken struts. No more clunking. Great experience. More

Friendly helpful service staff. Had my car serviced and washed and me on my way. Highly recommend Gordie Boucher Ford dealership in Janesville. . Had my car serviced and washed and me on my way. Highly recommend Gordie Boucher Ford dealership in Janesville. . More

Dealership is a little over an hour away from my home. Joe was very proactive to make sure that all of my paperwork was set to go the minute I arrived. Would Definitely recommend! Joe was very proactive to make sure that all of my paperwork was set to go the minute I arrived. Would Definitely recommend! More

It was great. Elise was amazing, knowledgeable and easy to work with. The actual work took forever. Elise was amazing, knowledgeable and easy to work with. The actual work took forever. More

Very cocky and arrogant Service Manager. Not good customer service. Will never take my vehicle to this location for servicing ever again. Would drive to another dealership in another town be Not good customer service. Will never take my vehicle to this location for servicing ever again. Would drive to another dealership in another town before that will ever happen. More

Based on my experience, I felt the advisors were Very professional and appreciate wisdom. They supported my special requests professional and appreciate wisdom. They supported my special requests More

Discussed plan for assessment and repair as well as futures schedules maintenance the manufacturer recommended futures schedules maintenance the manufacturer recommended More