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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,387 Reviews
Call Service Center (608) 607-3724

2,387 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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April 09, 2023

Wait time for the mechanics to diagnose a simple replacement longer than it should have. As well as the rate for the the part that needed replacing was double than what the price of product was and More

by mitchkiernan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Mitch, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sean Tompkins, Service Manager 608-754-5511

April 09, 2023

Great service. Treat you like family. Truly have your best interest at heart.Will definitely be back More

by KYLEF457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Kyle, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

April 07, 2023

Fixed my issues expertly and at the appointed time. Professional and knowledgeable service advisor. Highly recommended. More

by jhstewart3741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Apr 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

April 07, 2023

Jeff was very communicative and kept me updated throughout the process of my vehicle repair. Work was completed faster than I expected. More

by imaiggylover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service.
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Apr 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Jeff here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

April 07, 2023

Was told again tires need attention when they do not. I brought car back for confirmation.... More

by Bartz2tam.bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Sean Tompkins, Service Manager at 608-754-5511. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 06, 2023

TIM LEWIS MUST WORKOUT BECAUSE HE COULD CARRY THE ENTIRE SERVICE DEPARTMENT! HE'S THE BEST! More

by YUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Izayah Martinez
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Apr 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tim delivered such a great experience!

April 05, 2023

Brian was very courteous and came immediately to my vehicle to get me checked in. That is much appreciated. More

by bonniestronach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 06, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 29, 2023

Had? A. Vehicle detailed for the price I paid? I don't feel it was a very good job called down there to find out about my vehicle and they put me on hold More

by BRADASMITH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota Schmaling
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Sean Tompkins, Service Manager at 608-754-5511 directly at your convenience.

March 27, 2023

Gordie service department is always professional and very accommodating. Bryan took very good care of us. More

by SJHEALY94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Mar 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

March 26, 2023

No complaints great service first dealer to air my tires at a pressure I do. Good video no complaints More

by swensonhulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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