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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,887 Reviews

1,887 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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March 20, 2021

Excellent Ford Dealer. Have purchased several vehicles from Gordie Boucher. Excellent service. Prompt and always includes a car wash. Excellent waiting facilities. Newspaper, TV, WiFi, coffee, soda, fru More

by CAROLC2933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for continuously choosing Boucher! We are glad you always have positive experiences.

March 17, 2021

The wait there was a little long, but I won't go anywhere else! Love my 2020 ford explorer! Everyone is very helpful and friendly! More

by AJRUOSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the positive review!

March 12, 2021

Only reason I say yea is because I bought my truck there. Had my first oil change in my new truck and asked the dealership a week later why my Ford app didn’t reset my oil life and they said it takes a good More

by DBCONCRETEINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so we can discuss this situation further.

March 12, 2021

did not go above or beyond trying to assist with Michalean tire warranty. was told the only discount after submission would be around 8$. after more thought, that can't be right. 3 of 4 tires were b More

by vicabs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review and feedback. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 if you would like to discuss the situation with your Michelin Tires further.

March 09, 2021

You guys were having a tire rotation special and I was planning on doing that myself the next day before our road trip so that was a good suprise. Was having a NITRO (installed when purchased) issue level More

by DCORNELIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe it was Sean
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

March 07, 2021

What a great experience...buying my new 2021 Mazda CX-5 at Gordie Boucher was terrific. They were open to negotiations and beat the deal my local Anderson Mazda deal offered hands down. I’m loving my new More

by DEJOHNSON22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Jones
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Congrats on your new ride!

March 04, 2021

The service I received was outstanding! Not only the service to my car, but to me as a customer. I appreciate the shuttle to work and that my car was dropped off at my place of employment when it was fi More

by Susan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob? Shuttle driver, Ben Stewart
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your positive service experience with us, Susan!

March 03, 2021

Ben was so helpful picking out my tires and getting me set up for new ones and an oil change. Excellent service every time I come in! More

by MISSCASSIE1909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

It was our pleasure!

March 02, 2021

Could't find the lock nut to rotate my tires. Turned out i never received one when I bought the car!!! Told me I would have to have the tire nuts sawed off...? Promised to get me an appointment to fix my s More

by ROXANNE4
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Roxanne - please contact our Service Manager, Sean Tompkins, at 608-754-5511 so we can discuss this further with you.

March 01, 2021

Nothing but the Best experience as Usual! This is why I keep coming back to Gordie Boucher Ford. Never had a bad experience at this dealer. More

by stephen31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the review, Stephen!

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