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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,392 Reviews
Call Service Center (608) 607-3724

2,392 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
June 29, 2023

Everything went smooth and fast. I took my new Bronco home the same day in less than 4 hours. More

by PEPELOVER37
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
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Jun 29, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 28, 2023

We were on vacation and had truck trouble. They were able to get us in and fix it and we went on. We especially had a good experience with Dakota who kept us informed and went above and beyond More

by DASCHULTZ23
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

June 27, 2023

It was okay but did not fix the problem I was having with the truck More

by WILEDRUM
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. Please don't hesitate to reach out to us directly if we can be of further assistance, we are always happy to help!

June 27, 2023

Quality workmanship every time I take my vehicle in for service. Everyone is always professional and friendly. More

by gluhman2002
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

June 26, 2023

I have all of my services done at Gordie Boucher Janesville. Scott Olson the Master Technician and Elisha in Service are top notch More

by 93MUSTANGGUY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Olson
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Jun 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad to hear that Scott and Elisha were able to help, and we hope to see you again!

June 26, 2023

I loved how quick easy it qas to get the car that i wanted fast and in my budget More

by BRANDUS1993
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

June 23, 2023

The part that disappointed me was they were not able to do all that I asked when I set up the appointment. I wished I was made aware ahead of time. More

by TERIK0
Workmanship
Recommend Dealer
Yes
Employees Worked With
unknown and my email does not tell me
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Jun 25, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 19, 2023

Multiple issue for a minor fix and seemed unorganized the multiple times I had to come back More

by KODIE4194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here, therefore, please reach out directly to Sean Tompkins, Service Manager, at 608-754-5511 at your convenience so that we can discuss your experience further. Thank you for your time, and hopefully, we can get to the bottom of this.

June 19, 2023

Pleased with the prompt attention to our purchase of a used truck with Eric and with the detailed review with the finance manager Reilly. More

by CCFREEHAUF
Recommend Dealer
Yes
Employees Worked With
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
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Jun 20, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2023

Installed new valve body in trans but DID NOT clear the code. Trans is also shifting funny. More

by 84GRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts depth is the best
Report | Print
Jun 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact Sean Tompkins, Service Manager, at 608-754-5511 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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