Gordie Boucher Ford Lincoln of Janesville - Service Center

They are timely and prompt and have the knowledge to do anything. They went above and beyond for me many times. anything. They went above and beyond for me many times. More

I am writing for my recent visit on 7/10 since I did not receive a survey. I dropped my car off at 7:30 after having made an appointment weeks earlier. I requested to have it done by 3, which I was told “no receive a survey. I dropped my car off at 7:30 after having made an appointment weeks earlier. I requested to have it done by 3, which I was told “no problem”. I arrived at 3:30 and was told there were still multiple cars in front on me and it’d be another hour. I had to walk to a local business since I had no ride anywhere else. I arrived back an hour and fifteen minutes later and my car was still not finished. I finally got a call and was told they couldn’t do a tire rotation since the lug-nuts were swollen. I was given the option to pay an additional $140 to get it solved, however at this point, I was not about to spend another dime nor even more time waiting. So, at 5 (2 hours after I requested it be done, 9 1/2 hours after I dropped it off, and an hour and a half after I was told it’d be one more hour) I finally received my car back for only an oil change. 2 hours late and I didn’t even get the full service I came in for. My biggest frustration is how simple so much of this anger could have been avoided if I had gotten a simple curtesy call to tell me it would be late. Instead, I inconvenienced a friend who drove me to and from work, was stranded since I didn’t know to go home or arrive later, and had to have my husband leave work early for an appointment I should have been home for. The decent thing to do would have been a simple call to let me know they couldn’t honor the timeline they told me. And then I wasn’t even given a survey or a chance to give feedback. Extremely disappointed by a business I previously trusted. More

Overall my experience was a very good one. The people were very friendly and helpful. The car is great, so far. I purchased a car from Gordie Boucher 20 years ago, kept it, drove into to th The people were very friendly and helpful. The car is great, so far. I purchased a car from Gordie Boucher 20 years ago, kept it, drove into to the parking lot with that same car to purchase another brand new car from them again, and I did. I recommend this dealership to anyone that wants to buy a car, they are great to work with. Thank you for putting the customer first. More

I has such and amazing experience with the guys at gorde. Everyone there was super nice and when I had to bring my vehicle in because of a minor issue with the windshield wiper fluid, the service department Everyone there was super nice and when I had to bring my vehicle in because of a minor issue with the windshield wiper fluid, the service department was super helpful and provided me with amazing friendly service. Definitely a 5 star from me :) More

Everything went well with the 175k-ish Service on our 2010 Ford Fusion Hybrid. We purchased the vehicle Ford Certified Used in July 2012 from Gordie Boucher in Janesville. Parts and Labor for Driver-Si 2010 Ford Fusion Hybrid. We purchased the vehicle Ford Certified Used in July 2012 from Gordie Boucher in Janesville. Parts and Labor for Driver-Side Front Door Window Switch Module was not immediately available, but came with the day around Independence Day Holiday and service was completed a day after a few days ago. Gordie Boucher Service Department has always done well by our vehicle and we look forward to the next Service down the road. More

All good. Former GI in 1970 and had fun with Dakota who is in National Guard Former GI in 1970 and had fun with Dakota who is in National Guard More

Always a positive experience, I was in for a recall service and that service was completed in a timely manner with no issues! service and that service was completed in a timely manner with no issues! More

Consistently excellent customer service, very thorough and do an excellent job of explaining or answering questions and do an excellent job of explaining or answering questions More

Your Service Department has ALWAYS been very professional and thorough in the work done on the Cmax. I have always left the Service Department feeling as if I got SERVICE done and done right. and thorough in the work done on the Cmax. I have always left the Service Department feeling as if I got SERVICE done and done right. More

Very good job very nice people to work with nice lounge with very good coffee with very good coffee More