Gordie Boucher Ford Lincoln of Janesville - Service Center

I don't believe in any way that this experience is the fault of Elisha, but I made an appointment on line had to wait a week because I needed service for issues as well as a oil change. Dropped vehicle Su fault of Elisha, but I made an appointment on line had to wait a week because I needed service for issues as well as a oil change. Dropped vehicle Sunday night for a 7:45 am appt .on Monday at 2pm Monday vehicle was still not even in the shop. Was ready at 11:30am next day. My thoughts would be if you cant get your appointments when they are scheduled block out times to catch up on your service work. I understand that everyone is short on help, but I was frustrated that my vehicle hadn't even been looked at yet at 2pm and had to be kept overnight. This is my 2nd explorer my 1st was 2015 and this is a 2020. I much preferred my 2015 for its reliability. Not sure how the dealership can fix fords quality issues. Cant wait for the fix for the hands free blue tooth in July as it is irritating to say the least to have to keep switching back and forth from call to privacy. 2019-2021 Ford and Lincoln vehicles exhibit intermittent audio voice heard through blue tooth. Engineering will be releasing a service fix in early July 2021. Monitor OASIS for updates. Anyway 3 of the 4 things I needed fixed were taken care of so at least that's progress. thanks More

I had excellent service. They were efficient and quick even though they were very bust that day. I will defiantly have my vehicle serviced there all the time. even though they were very bust that day. I will defiantly have my vehicle serviced there all the time. More

Tim was very friendly and accommodating and made this a very pleasant experience. I will continue to come here for regular maintaince of my car, very pleasant experience. I will continue to come here for regular maintaince of my car, More

All good. Everything was as expected. No problems. A little long to wait but that’s fine. I don’t remember being offered no contact. little long to wait but that’s fine. I don’t remember being offered no contact. More

Very happy with the service I received and also happy with the work done on my truck. Appreciate Dale making a car available for me while my vehicle was being worked on. with the work done on my truck. Appreciate Dale making a car available for me while my vehicle was being worked on. More

Elisha continues to provide excellent customer service. From the time you pull into the garage until the end of your appointment. She greets you with a smile and warm welcome, does her best to keep you upd From the time you pull into the garage until the end of your appointment. She greets you with a smile and warm welcome, does her best to keep you updated while providing a timeframe of when she believes things will be done and she’s willing to go above and beyond to get you the best deal/service. Elisha is one of the main reasons why I continue coming back to GB in Janesville-thank you for your service Elisha! More

It would have been nice if someone would have told us that we could have been shuttled home so we didn’t have to wait there for 4 hrs. that we could have been shuttled home so we didn’t have to wait there for 4 hrs. More