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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,417 Reviews
Call Service Center (608) 607-3724

2,417 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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September 09, 2023

. Friendly, kind and helpful.waiting room clean and plenty of room. Pleased with work done. More

by grandmamaryclay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Mary, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

September 09, 2023

Dakota was very helpful and accommodating. I told him I had a tight timeline and he got my car in and out with plenty of time and even managed to squeeze in one extra important maintenance ele More

by ShriSteep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that Dakota had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 09, 2023

Alicia was great in keeping me up to speed on my car repair. She was friendly and courteous and my car was ready at a reasonable time. More

by Victoria O'Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Victoria! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Elisha met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come!

September 09, 2023

Need more oil change techs. I should not have to go to the Nissan dealership for services. More

by RCPUMILIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins, Service Manager 608-754-5511

September 08, 2023

Love taking my car into gordie Boucher Janesville car is worked on quick an at a reasonable price !! More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Jessica, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

Got car in shp on time. Great communication about condition of car. Such a good service to be able to pick up and deliver back to house in a timely matter. More

by CHERRON9676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 08, 2023

STAFF IS ALWAYS WELCOMING AND TAKE GREAT CARE ME. FROM GETTING ME BACK IN TO A VEHICLE AFTER AN ACCIDENT TO SERVICING AND ANSWERING ALL QUESTION ON THE NEW VEHICLE. More

by TINA.KAROLCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the guys who wash and clean up the windows after service. Great bunch of men.
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Sep 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Tina, thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 07, 2023

Did what they said they would, and completed job in a timely manner. Kept me updated to what was going on More

by rjsmukowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 06, 2023

I was told the total would be brought down to an even dollar amount which was hundreds of dollars... That didn't happen. I was told I would get touch up paint for all the nicks and dings...That didn't ha More

by JEREMYLOYDDEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Schuhmacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
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Sep 10, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ted Harris, General Manager 608-754-5511

September 04, 2023

Very good and friendly service members guys working on truck Very thorough with checking everything Very good job thank you More

by 53timber53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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