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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,887 Reviews

1,887 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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October 16, 2021

The service person assisting me was very friendly and helpful. I appreciated being able to get a ride home while the work was being done on my car. More

by DJSTUEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

Outstanding service. Quick and efficient. Friendly and courteous. Highly recommend for all service needs. Five star! More

by KENN.BARLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

The pick up and delivery service was a nice added touch to the recall work that was done. Sean was very helpful as always. More

by KGGR81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

Thank you for servicing our vehicle for it’s Ten thousand mile check up. It’s running smoothly. More

by CARRIEFLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2021

I was having problems with my vehicle. I brought it in for regular service. I mentioned the problem to Dakota and he listened to me and addressed the issue! I really appreciate how hard you worked and am More

by Kmom1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Fast and quick service and friendly staff! They address all needs and concerns timely and efficiently. More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

Excellent service last Saturday. Completed “The Works” in about 45 to 50 minutes including a car wash. I thought it was great service employees can bring their dogs to work on Saturdays as well. More

by BOB.BALGEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

Everything was professional and we'll done. Appointment time was good and on time. All good. More

by jpfeif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

They did not perform the services they charged for in the Works oil change package, and the service tech was extremely unprofessional. Go elsewhere or do it yourself, seriously! More

by j87222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

I am very sorry to hear about this, if you could please call or email me I’d like to figure out a way to make it right. Sean Tompkins Service manager Sean.tompkins@boucher.Com 608-754-5511

Oct 11, 2021 -

j87222 responded

I live 40 miles out i’m not trying to come back in all the way to Janesville and i’m going elsewhere for the rotation that was never performed. Thanks for the response at least.

September 30, 2021

Service desk and driver were very prompt and courteous. Everything was completed as requested. I am pleased. More

by schmoldtfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service was easy to work with.
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