Gordie Boucher Ford Lincoln of Janesville - Service Center

Great service understanding people. They kept in touch with me. Everyone is really friendly there They kept in touch with me. Everyone is really friendly there More

Elisha was amazing and did a great job explaining the issues with my vehicle and made sure it was fixed in a timely manner issues with my vehicle and made sure it was fixed in a timely manner More

I had warranty work done recently and the CV joint failed after 7 months and they replaced it without a charge. This is what great customer service looks like and it is why I continue to deal with Gordie Bo after 7 months and they replaced it without a charge. This is what great customer service looks like and it is why I continue to deal with Gordie Boucher in Janesville. Thanks More

Great experience, timely and gave me a ride home. Dakota was helpful and professional.like the video inspection Dakota was helpful and professional.like the video inspection More

Professionally driven to ensure the highest quality of my experience. Really appreciate the attention to detail. experience. Really appreciate the attention to detail. More

Always wonderful! Vehicles go right in for service at the appointment time, easy waiting and the work is done promptly. Vehicles go right in for service at the appointment time, easy waiting and the work is done promptly. More

Fast, Courteous service. Work on car was perfect. Car drives better than ever. Definitely recommend to ofriends. Work on car was perfect. Car drives better than ever. Definitely recommend to ofriends. More

I was impressed that they did not play games with selling over MSRP while other dealerships were doing just that due to the chip shortage. Everything seemed to be done in a fairly honest way. over MSRP while other dealerships were doing just that due to the chip shortage. Everything seemed to be done in a fairly honest way. More

Personnel were all helpful, interested, and understanding. Selling us a vehicle with and bad/noisy gear box and numerous failures to start became a problem for all of us to deal with. Fortuna understanding. Selling us a vehicle with and bad/noisy gear box and numerous failures to start became a problem for all of us to deal with. Fortunately, my wife did not have any medical emergencies that would have been compromised if we had not been able to start our vehicle when needed. Fortunately, we were able to find a way to get a jump start without any bad delays when time was critical. It might have been better to resolve the problems before completing delivery. Our reason for not giving a 5 star rating is because of the circumstances, not the care and effort of staff. The inconvenience, cost, and frustration associated with those problems seem to diminish when we see a satisfactory outcome that results in a nice vehicle that we look forward to use for years to come. More

Always professional service. My recall repair was to take an estimated 1.5 hours and was completed in .5 hours and a car wash and I was on my way. My recall repair was to take an estimated 1.5 hours and was completed in .5 hours and a car wash and I was on my way. More