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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,888 Reviews
Call Service Center (608) 607-3724

1,888 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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December 01, 2022

Perfect service and did a really good job. Jeff helped me a lot to introduce every functional button in the car. Thanks!!! More

by TIANQI_WANG103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2022

Prompt friendly people who deliver good service and respect my concerns about vehicle condition and costs. More

by SBHYDRAULIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 01, 2022

Great fast service. Excellent promos. Great sales team. Could have been better with a walk thru of new vehicles features. More

by MARCMACLENNAN1
Recommend Dealer
Yes
Employees Worked With
Derek Butler
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Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Marc! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

November 29, 2022

Great service as always 👍🏻 staff very friendly and helpful. Drop off and pick up real easy. More

by Tom Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business, Tom, and hope to see you again soon!

November 28, 2022

Historically the service has been excellent. This time wasn’t so good. Apparently Ford isn’t standing behind their failed swollen lug nuts for F150s, so I’ll need to buy some and install them. More

by BRENTDELZER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Nov 29, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Brent, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please feel free to reach out to us so we can learn more about your visit and address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins, Service Manager 608-754-5511

November 28, 2022

Good service from service employee Dakota. He called and confirmed about my vehicle. He was very nice. More

by RUBY6713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
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Nov 29, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Ruby, Thank you for your very kind service review. Dakota and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

November 25, 2022

they do a good job however there were several recommendations that was written in long hand so it required me to call and ask what it was. In addition, they didn't know that we have an extended More

by MNOLMSTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind giving us a call so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins, Service Manager 608-754-5511

Nov 27, 2022 -

MNOLMSTED responded

thanks Sean, if you like I can call you however I have spoken to Dakota and we are progressing with the repairs that should be covered under the extended warranty. The two additional items I'll wait and ask that they are verified when the repairs are completed. Want to verify pricing as well, seems pretty pricey.

November 24, 2022

Very nice and friendly service. Not too bad of a wait time. Very fast and easy More

by john.bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Nischke
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Nov 25, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

John, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

November 24, 2022

Dale went out of his way to get the vehicle rust proofed and got all the accessories installed in a timely fashion More

by DRUMMONDR72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dale met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

November 24, 2022

Salesperson was friendly and knowledgeable without being pushy. They delivered my car to me while I was at work! More

by LOUANN.OTHMER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
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Nov 25, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Louann, Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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